Client Service Manager

10 - 176582 kd

A local company is seeking a Client Success Manager who will be responsible for creating and implementing processes to help clients achieve business objectives while maximizing retention and growth opportunities for the organization. Work hours are full-time, Monday through Friday from 8 a.m. to 5 p.m.

Job Responsibilities

Assist in the deployment of company services across the client portfolio
Act as a trusted advisor and maintain strong relationships with both internal and external clients, ensuring they receive exceptional service and value from our products and solutions
Lead and streamline the on-boarding process for new clients, ensuring a smooth transition and a positive first experience
Collaborate with facilitators to create or manage the training calendar to ensure all client training obligations are scheduled in advance
Prepare and present regular reports on performance metrics, and actionable insights to both clients and internal stakeholders as needed
Develop and nurture relationships with clients and key stakeholders, acting as the main point of contact for administrative client communications
Manage and resolve client issues promptly, coordinating with support and technical teams as needed to ensure satisfaction
Work effectively with internal partners to share, develop, and deploy best practices

Job Requirements:

Must have a High School diploma or GED; Associate or Bachelor's Degree is a plus
Must have at least 3 years of experience in an administrative role, client services, account management, or a similar role
Must be proficient in Microsoft Office Excel, PowerPoint, and Word; CRM (Salesforce or HubSpot experience a huge plus
Must have excellent communication, organizational, and interpersonal skills
Must have strong analytical, process oriented, and problem-solving skills while multi-tasking and managing multiple priorities
Must be dependable, business professional, and willing to learn new things
Must have a solid work history with no attendance issues

Only those candidates that can pass a background check and drug screen will be considered. This company offers benefits, paid vacation, and paid holidays upon permanent hire.

Area Temps still believes that the best way to serve both our employees and our customers is through personal service. To apply for this Client Success Manager position, please call (440) 646-1654, or TEXT "your name & 176582" to (440) 497-1091.
Employment Type: Full-Time
Salary: $ 18.00 Per Hour