Desktop/Endpoint Engineer

Job Description

Job Description

Job Title: Business Enablement Engineer (Desktop/Endpoint Engineer – Contract-to-Hire)

Location: Westerville, OH (Hybrid – must be local to Central Ohio)

Join a forward-thinking financial organization in Central Ohio as a Desktop/Endpoint Engineer helping bridge the gap between traditional desktop engineering and modern DevOps practices. In this hands-on role, you'll design, implement, and maintain a secure, scalable, and automated desktop environment—driving innovation as the company transitions to a modern ecosystem.

You'll collaborate with IT Operations, Information Security, Project Management, and business units to deliver reliable desktop services, tackle complex challenges, and modernize infrastructure. If you're a creative problem-solver who thrives on automation, innovation, and ownership—this role is built for you.

• Engineer & Automate: Design, implement, and maintain the organization's desktop infrastructure and applications, driving modernization and automation initiatives.

• Document & Educate: Create and maintain comprehensive documentation of desktop engineering processes, configurations, and best practices; develop knowledge base articles and technical guides.

• Build & Deploy: Package and distribute software via Ivanti EPM and Microsoft Intune , ensuring timely patching, configuration, and compliance.

• Harden & Secure: Develop, implement, and maintain security and configuration policies (GPO, DCM, Intune) while collaborating with InfoSec to ensure systems are up-to-date and secure.

• Troubleshoot & Resolve: Provide Tier 3 technical support , diagnosing and resolving complex desktop, application, and configuration issues.

• Collaborate & Integrate: Partner across teams—Information Security, IT Ops, PMO, and business units—to ensure smooth integration and cross-team alignment.

• Standardize & Scale: Build and maintain images for desktop deployments, ensuring standardization and reliability across the enterprise.

• Evolve & Innovate: Stay current on emerging desktop, DevOps, and automation technologies, applying modern techniques to improve performance and efficiency.

Core Requirements:

• 5+ years of experience in desktop engineering, with emphasis on automation, scripting, and troubleshooting (PowerShell, Ansible, Terraform, etc.).

• 3+ years working with Azure Virtual Desktop (AVD) or similar virtualization platforms.

• Hands-on experience with Ivanti EPM and Microsoft Intune , including package creation and configuration management.

• Strong understanding of ITIL or related IT service management frameworks (incident, problem, and change management).

• Proficiency in scripting languages such as PowerShell, Python, or Bash .

• Familiarity with containerization (Docker) and cloud computing platforms such as Azure or AWS .

• Knowledge of security best practices and compliance frameworks ( PCI-DSS, NIST ).

Advantageous Skills:

• Experience building and maintaining an Azure Virtual Desktop (AVD) environment.

• Prior exposure to Fiserv products .

• Background in financial services or banking environments .

You'll thrive here if you:

• Enjoy working independently while collaborating with a tight-knit IT team.

• Bring curiosity, creativity, and ownership to every project.

• Have an engineering mindset that values structure, documentation, and continuous improvement.

• Take pride in building reliable, secure, and modern systems that scale.

• 12 total IT team members.

• Direct collaboration with the Help Desk Manager and a peer engineer.

• Core team focused on end-user support, endpoint management, and modernization initiatives.

1. Virtual Interview with the Help Desk Manager.

2. Panel Interview (virtual or on-site) with additional IT team members.

• Modernization Opportunities: Influence the evolution of a traditional environment into a modern, automated ecosystem.

• Collaborative Culture: Join a team that values autonomy, innovation, and teamwork.

• Professional Growth: Expand your skills across desktop engineering, DevOps, and cloud technologies.

• Hybrid Flexibility: Blend on-site collaboration with remote work.

• Path to Hire: Contract-to-hire structure with clear potential for conversion and advancement.

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

Ready to engineer solutions that make an impact? Apply now and become part of the BPS Technologies network—where technical excellence meets real-world innovation.