First Opportunity Program : Admissions Agent

Position Summary

This is a First Opportunity recruitment, we are only accepting applications from residents who live within the First Opportunity Target Area (FOTA) and meet the qualifying annual household income limit. For more information please visit .

Hello, we’re Metro ! Metro is dedicated to shaping a better future for the greater Portland region. The work the people of Metro do every day benefits the lives of the people who live here, today, and tomorrow.

The Oregon Convention Center (OCC) and the Expo Center are seeking service-oriented individuals who excel in fast-paced environments and take pride in delivering exceptional guest experiences. If you are approachable, communicative, and enjoy engaging with a wide range of people, we invite you to consider joining our team as an Admissions Agent. This variable hour opportunity offers flexibility, allowing you to manage your own schedule while contributing to some of the region’s most high-profile events.

As an Admissions Agent, you will play an essential role in ensuring smooth event operations and positive guest interactions. With the venues operating seven days a week, you will have the opportunity to support a diverse range of events including assisting with line management at Rose City Comic Con to credential checks at the Society of Investigative Dermatology or greeting attendees at the Portland Boat Show. This role may also include opportunities at Portland’5 Centers for the Arts offering variety and dynamic work experiences in some of Portland’s premier venues.

If you’re ready to bring your welcoming spirit and customer-focused mindset to our team, we’d love to hear from you!

• Represent the venue with professionalism and courtesy, serving as a welcoming first point of contact for guests.
• Check guest badges to ensure appropriate access to designated event areas.
• Scan, collect, and accurately count tickets for various public shows and events.
• Manage and guide patron lines to support smooth and efficient event entry.
• Assist guests with general wayfinding and provide event-specific wayfinding support to ensure guests reach their intended destinations with ease.
• Provide timely communication with lead and management to report any issues that may arise.
• Assist patrons with coat and luggage check services.

Attributes for success:

• Comfortable engaging with a wide range of people and creating positive interactions
• Approachable and easy to communicate with, both in casual and high-volume settings
• Brings an enthusiastic, can-do attitude to every shift and team interaction
• Demonstrates a sincere interest in helping others and contributing to a welcoming environment
• Naturally service-oriented, with a strong commitment to providing excellent guest experiences

Tools and Equipment:

• Handheld ticket scanner
• Clicker counter
• Handstamps
• Handheld radio
• Computer and iPad

DIVERSITY AND INCLUSION

At Metro, we strive to cultivate diversity, advance equity, and practice inclusion in all of its work. This means attracting and empowering a workforce that is inclusive of a broad range of human qualities. Workplace diversity is both a moral imperative and a business strength, essential to providing quality support and services to our region. Metro’s goal is to hire, develop and retain highly skilled and talented individuals across all departments and programs who best reflect the diversity of our community.

L earn more about Metro’s Diversity Action Plan

TO QUALIFY

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific in your application materials on how your background is relevant.

Minimum Qualifications:

• Minimum of a high school diploma, or GED, and
• One year of experience working directly with the general public in a high volume situation. (this could look like retail or fast food experience) or
• Any combination of education and experience that provides the necessary knowledge, skills and abilities to perform the classification duties and responsibilities

Shift and schedule: This position offers flexibility by operating on an event driven schedule, allowing you to balance work with your personal commitment and is expected to get 2 shifts per month. You’ll have the opportunity to support our team during nights, weekends, and holidays as needed, with your schedule adapting to the operational needs and special events at the OCC.

Work Environment: Work is generally performed in a dynamic event environment, with frequent interruptions and irregularities in the work schedule. Extensive walking and standing for the whole shifts is often required. Sometimes shifts will be outside. Frequent reaching, lifting, stooping or carrying of equipment and materials may be required. You should expect to be required to lift, pull and carry up to 10 pounds.

If this statement is true for you, then you may be ineligible to apply:

If I was terminated for cause during any of my employment with Metro, or resigned in lieu of termination, I understand I may be ineligible for rehire for a minimum of 3 years.

Like to have qualifications

You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider them when identifying the most qualified candidates. Your transferable skills are any skills you have gained through education, work experience, including the military, or life experience that are relevant for this position.

• Able to work a variety of shifts to meet the needs of the business and be dependable.
• Experience in a public venue or a multi-purpose event facility.
• At least 2 years’ experience in a front-facing customer service position within the last 3 years.

SCREENING AND EVALUATION

The Application Packet: The application packet consists of the following documents. Please ensure that you upload these documents in your online application. Make sure your application is complete, missing any part of these items could result in an incomplete application and will not be moved forward in the recruitment.

• A completed online application
• Responses to supplemental questions

The Selection Process: We expect to evaluate candidates for this recruitment as follows. The selection process is subject to change.

• Initial review of minimum qualifications
• In-depth evaluation of application materials to identify the most qualified candidates
• Consideration of top candidates/interviews
• Testing/assessments (if applicable)
• Reference check
• Background, driving records check for finalist candidate (if applicable)

REPRESENTATION

This position is eligible for overtime and is represented by IATSE B20 union. It is classified as an Admissions Agent.

Classification descriptions are typically written broadly and do not include the specific duties and responsibilities of the positions. View the classification description.

Questions?

Recruiter: Megan Warneke

Email: [email protected]

Additional Information

Equal employment opportunity

All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, marital status, familial status, gender identity and expression, sexual orientation, disability for which a reasonable accommodation can be made, or any other status protected by law.

Accommodation

Metro will gladly provide a reasonable accommodation to anyone whose specific disability prevents them from completing this application or participating in this recruitment process. Please contact the recruiter outlined in the job announcement in advance to request assistance.

Veterans' preference

Under Oregon Law, qualified veterans may be eligible for veterans' preference when applying for Metro positions. If you are a veteran and would like to be considered for a veterans' preference for this job, please provide qualifying documents as instructed during the application process.

Hybrid Telework

Positions designated as “hybrid telework,” meaning you will have the option to work away from the office, although there may be times that coming into the office will be required. The designation of Hybrid Telework may be subject to change at a future time. All employees must reside in Oregon or Washington; Metro cannot support ongoing telework from other locations.



Pay equity at Metro

No matter who you are or where you work at Metro, you deserve to be paid fairly for the work you do. Every worker must get equal pay for equal work regardless of your gender, race, age, or other protected characteristics. Metro has established processes and conducts routine pay equity reviews as part of the hiring process to ensure compliance with the 2017 Oregon Pay Equity Act.

Online applications

Metro accepts job applications online. If you need assistance or accommodation with your application, or access to a computer, please contact the recruiter outlined in the job announcement in advance to request assistance.

How to Apply

For tips on how to apply and more information on what the application process looks like, visit Metro’s “How to apply” page.

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Metro

Led by an elected council, this unique government gives all residents of greater Portland a voice in shaping the future and provides parks, venues, services, and tools at a regional scale. We find solutions for our area’s garbage and recycling that protect clean air and water; help plan land use and development to provide jobs and safe transportation; manage local venues that provide a connection to arts and culture and help keep the economy growing; protect 17,000 acres of parks and natural areas, and run the Oregon Zoo, to keep nature close to home.

As part of the Metro family, Oregon Convention Center and Expo Center, help make greater Portland a great place to call home. Metro brings people together to shape the future of our area and provides parks, venues, services, and tools at a regional scale.

The Oregon Convention Center and Metro
The Oregon Convention Center is the largest convention facility in the Pacific Northwest, attracting out-of-town visitors to national conventions, tradeshows and meetings, and local people to special events. The convention center’s roughly 160 employees host more than 1 million visitors each year.

The Portland Expo Center and Metro
The Portland Expo Center is a multi-purpose exhibition facility offering meeting rooms, exhibit halls, a full-service restaurant and flexible outdoor exhibit space. The expo center’s roughly 23 employees host an average of 500,000 visitors each year.

As part of the Metro family, you play a vital role in serving the people of the greater Portland region.


This is a variable hour position with no guarantee of hours. The position is eligible for these benefits:

• Paid sick leave
• Paid parental leave
• Full contribution to Oregon PERS retirement if eligible and qualified.
• No-cost TriMet Hop Pass
• Employee Assistance Program

Metro also offers a variety of perks for all employees, including free admission to the Oregon Zoo (including ZooLights!), Oxbow and Blue Lake Regional Parks, membership discount at Lloyd Athletic Club, credit union eligibility and more. Employees also receive access to financial wellness and legal consultation services, as well as first-time home buying and ownership counseling.


Learn more about employee benefits.


Some variable hour positions are represented by a union and have additional benefits.
View union contracts here.