International Freight Forwarding Account Manager
- Monday through Friday - 8:00am to 5:00pm Job Details: Responsibilities:
- Serve as the point of contact for all account management matters.
- Leverage relationships and opportunities with customers to increase revenue and profitability for Legacy.
- Lead business reviews with customers and drive all action plans needed to improve results.
- Solicit additional projects and short-term projects to grow revenue when available.
- Ability to proactively communicate issues both internally and externally to maintain positive results for assigned accounts.
- Negotiate rates with customers, sales, internal operations, and external providers to maintain profitability expectations.
- Negotiate contracts and close agreements to maximize profits.
- Rate Quoting to assigned customer and potential new customers.
- Entering new opportunities into sales force and management opportunity life cycle
- Understanding customer needs and in turn creating solutions development to drive growth with identified targets.
- Meet with customers to ensure customer satisfaction and budgeted/targeted revenue & profitability is being met.
- Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
- Clearly communicated the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Forecast and track key account metrics.
- P&L management of assigned customer.
- Act as Customer Advocate and provide day to day management of relationships through Business Reviews, weekly check ins, customer reporting, and forecasting needs.
- and potential customers to increase revenue and profitability.
- Directly responsible for maintaining monthly performance of customers and profitability.
- Actively seek out new or recurring opportunities to grow the relationship.
- Identify and leverage relationships to grow outside of International with sales and appropriate lines of business domestic, warehousing, etc.)
- New Customer onboarding
- Act as Subject Matter Expert on all potential new opportunities
- Provide detailed reporting for all open orders and monitoring of customer supply line.
- Oversight management of customers' shipments. Ensure proper Coordination with agents and logistics teams to meet customer expectations.
- Proactive reporting of customer volumes, revenue, jobs, margin, and forecast to executive team and identify potential variations vs budget.
- Management of Cargo wise l reporting for assigned customers.
- Stay updated with industry trends, markets, and forecast to avoid potential customer downturns or impacts.
- A bachelor's degree in business, logistics, international trade, or a related field is preferred.
- Previous experience in freight forwarding, domestic transportation, customs brokerage, and international supply chains is highly desirable.
- A self-starter, able to problem solve issues without a lot of direction.
- Ability to multi-task and be able to work with different lines of business to achieve growth.
- Familiarity with logistic industries and procedures in a specific country or region of operation is necessary.
- Proficiency in computer applications, including customs software and systems is preferred.
- Strong knowledge of international trade, logistics, and supply chain.
- Excellent command of the English language, both written and verbal.
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