Customer Service Specialist - Supply Chain

Job Description

Position Overview

A global manufacturer client of Insight Global that's in the flavor and fragrance industry is seeking two Customer Service Specialists to support its growing supply chain and operations team. This is a direct hire opportunity ideal for candidates who enjoy being at the center of order management, customer communication, and cross functional coordination. This role serves as a key liaison between customers, sales, supply chain, and operations ensuring orders are planned, scheduled, and delivered accurately and on time across both import and export workflows.

Key Responsibilities

• Manage end to end order processing and order management, from entry through delivery

• Serve as the primary point of contact for customer communication, order status updates, and issue resolution

• Coordinate closely with sales, supply chain, operations, planning, scheduling, shipping, quality, and purchasing teams

• Handle both import and export orders, ensuring proper timelines, documentation, and coordination

• Work backward from customer delivery dates to ensure production, shipping, and logistics milestones are met

• Support operational planning and scheduling activities to maintain service levels and on time delivery

• Assist with shipping coordination and follow up, including changes, delays, or exceptions

• Maintain accurate order, shipment, and customer data using Microsoft Office tools, particularly Excel

• Contribute to continuous improvement efforts across customer service and supply chain operations

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• 2+ years of experience in customer service, order management, or supply chain support

• Strong experience working cross functionally with sales and operations

• Intermediate proficiency in Microsoft Excel (tracking, reporting, data organization)

• Comfortable managing multiple orders, timelines, and priorities simultaneously

• Experience working with dates, lead times, and delivery schedules

• Strong communication skills with both internal teams and external customers

• Detail oriented, organized, and proactive problem solver - Experience in the food & beverage, ingredients, flavor, fragrance, or manufacturing industry

• Exposure to import/export operations, international shipping, or global supply chains

• Background supporting planning, scheduling, shipping, quality, or purchasing functions

• Experience in a fast paced, operations driven environment