Hospital-Based Program Associate (PT) - CC Fairview Family Room

Job Description

Job Description

Hospital-Based Program Associate (Part-Time)

Cleveland Clinic Fairview Hospital Family Room

Do you have a passion for helping others? This could be the role for you!

Ronald McDonald House Charities of Northeast Ohio, Inc. ( RMHC NEO ) is currently seeking a highly motivated individual who possesses passion, compassion, and dedication to support the Hospital-Based Programs ( HBP ) for the RMHC NEO organization as a part-time Hospital-Based Program Associate located at the Cleveland Clinic Fairview Hospital Family Room, 18101 Lorain Avenue, Cleveland, OH.

The part-time Hospital-Based Program Associate maintains a friendly, caring atmosphere for families and children in need of supportive care services while visiting hospital. The position is responsible for registering visitors or families, providing resources and support to families, ensuring that the space is clean and that supplies are stocked and available. This position will also adhere to and uphold all program and hospital policies. This part-time position reports to the Family Room Manager.

JOB RESPONSIBILITIES:

• Conducts all activities in a manner consistent with the Mission, Vision, and Core Values of the organization.
• Registers new visitors, or families, and orients them to the HBP location that they are visiting.
• Helps provide a warm, friendly, and supportive atmosphere for families and visitors.
• Informs families about the HBP policies and procedures.
• Enforces policies when needed and offers resources to families.
• Keeps HBP physical space neat and clean to provide a comfortable environment to visitors.
• Offers services to families and children by taking the Happy Wheels Cart to hospital areas such as maternity ward, pediatric floor, and waiting room areas.
• Answers telephones.
• Maintains statistical records.
• Provides a satisfaction survey to each family served.
• Picks up and delivers supplies to the HBP as needed.
• Establishes priorities for managing own work while staying on a focused, efficient path for achieving results.
• Acts as organizational ambassador and presents a positive image of RMHC NEO.
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

Indirect oversight of volunteers/interns.

COMPENSATION, SCHEDULE & EDUCATIONAL REQUIREMENTS & WORK EXPERIENCE:

• Pays a minimum hourly rate of $16.73 per hour
• This position requires a work schedule as follows:
  • 19 Hours per week
  • Mondays and Thursdays – 9:00 a.m. to 5:00 p.m. (16 hours total)
  • Plus three (3) additional hours as needed
• High School Diploma or GED with 5 or more years of experience in related field.
• Previous experience collaborating with volunteers preferred.

OTHER QUALIFICATIONS:

• Demonstrate responsibility to uphold HBP policies and procedures.
• Good communication skills and ability to interact efficiently as a team member.
• Computer proficiency, including familiarity with MS Office products (Teams, Outlook, Word, Excel).
• Must have a valid driver's license or State ID.

WORKING CONDITIONS AND PHYSICAL EFFORT:

• Regularly required to stand, climb, balance, stoop, kneel, crouch, or crawl while interacting with children; use hands to finger, handle or feel; and reach with hands and arms.
• Regularly required to use vision, speech, and hearing to allow for supervision and interaction with children.
• Frequent viewing computer monitors and utilizing a computer keyboard.
• Regularly required to lift and carry up to twenty pounds.

This position is located at Cleveland Clinic Fairview Hospital, 18101 Lorain Avenue, Cleveland, OH,

Please apply online as indicated for consideration.

RMHC NEO is committed to continually striving to create an inclusive environment characterized by mutual trust and respect. RMHC NEO recognizes and values the diverse and unique talents and contributions of all individuals. We are an Equal Opportunity Employer. Discrimination and harassment of any kind is not tolerated in our organization. All our employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other applicable legally protected characteristics. You may click here for more information about your rights.

All employees of Ronald McDonald House Charities of Northeast Ohio are expected to exemplify our Mission, Vision, and Core Values while performing their work functions:

MISSION: To provide essential services that remove barriers, strengthen families, and promote healing when children need healthcare.

VISION: A world where every family has what they need to ensure the best health outcomes for their children.

VALUES:

• We lead with compassion.
• We are deeply respectful.
• We act with integrity.
• We are firmly committed.