Desktop Support Technician

A3 Solutions, Inc.

Valley City, OH

Desktop Support Technician: ~8-5 Monday-Friday, no on-call. ~ Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user. ~ Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. ~ Desktop and Network Support. ~ Ability to setup, configure and add all hardware. ~ Assist Corporate Desk Side Support technicians with large IMACs. ~ Documents, maintains, upgrades or replaces hardware and software systems. ~ Supports and maintains user account information including rights, security and systems groups. ~ Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. ~ Determines and recommends which products or services best fit the customers' needs. ~ Imaging and image recovery. ~ Experience doing break/fix repairs on desktops, laptops. ~ Install / Re-install various software packages and updates. ~ WiFi and VPN connections; Support of wireless devices. ~ GREAT Customer Service skills.

Posted 2025-08-10

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