Senior Client Services Representative (IT House Accounts)

Job Title: Senior Client Services Representative (House Accounts)
Company: Virtual Technologies Group (VTG)
Location: Remote, Local to Toledo OH, Flint MI, Holland MI
Department: Sales and Business Development
Position Type: Full-Time
Employee Type: FTE
Compensation Range: $75,000-$105,000 Base + $15K-$30K Variable

Company Overview:

Virtual Technologies Group is a leading innovator in the technology sector, specializing in the development and implementation of advanced virtual solutions. Our mission is to empower businesses with cutting-edge technology that enhances efficiency, productivity, and connectivity. With a team of highly skilled professionals, we deliver customized solutions tailored to meet the unique needs of our clients across various industries. Our commitment to excellence, innovation, and customer satisfaction drives us to continuously push the boundaries of what is possible. At Virtual Technologies Group, we are dedicated to shaping the future of technology and making a positive impact on the world.

Position Overview

The Senior Client Services Representative (CSR) is a strategic, client-facing role within Virtual Technologies Group, supporting the long-term health and growth of assigned house accounts. This position is aligned closely with Sales and Account Executives to strengthen client relationships, protect recurring revenue, ensure renewal readiness, and identify opportunities for expansion.
The Senior CSR manages low-complexity business-as-usual (BAU) activities such as hardware procurement, licensing coordination, and SKU pricing. This role requires proactive communication, strong organizational skills, and the ability to anticipate client needs in a fast-paced MSP environment.

Day-To-Day Duties and Responsibilities

• Serve as the primary operational contact for strategic accounts, ensuring a high-quality client experience.
• Collaborate with Account Executives on renewal planning and retention strategy.
• Identify expansion opportunities aligned to evolving client needs.
• Support onboarding, client training, and expectation alignment for new or expanding accounts.
• Deliver structured reporting to Sales leadership on health, risks, and revenue opportunities.
• Work cross-functionally to resolve escalations affecting client satisfaction or renewal likelihood.

Minimum Qualifications

• A bachelor’s degree in business, communications, or a related field, or equivalent professional experience
• 3–5 years of experience in client services, account management, sales support, or a similar customer‑facing role
• Demonstrated ability to manage day‑to‑day operational tasks such as hardware requests, licensing support, and SKU pricing
• Strong communication skills with the ability to build trust and maintain productive client relationships
• Experience supporting renewal processes, quoting, or basic sales operations
• Ability to identify client needs and escalate risks or issues appropriately
• Proficiency with CRM systems and standard business productivity tools
• Strong organizational skills with the ability to manage multiple priorities in a fast‑paced environment
• Analytical capability to interpret account health indicators and support reporting needs

Preferred Qualifications

• Five or more years of experience in a client-facing role within an MSP, VAR, or SaaS organization.
• Familiarity with Microsoft licensing, cloud services, and common MSP toolsets (PSA, RMM, quoting tools).
• Experience supporting renewal cycles, retention strategies, or revenue protection initiatives.
• Strong analytical skills with the ability to interpret account data and identify trends.
• Background in sales support, account management, or customer success operations.
• Ability to anticipate client needs and proactively recommend solutions.

Why Join Us?

At Virtual Technologies Group we provide more than just IT solutions—we offer a dynamic environment where you can learn, grow, and expand your skillset. As a leading managed services, cybersecurity, and IT consulting firm, we support a diverse range of customers, giving you the opportunity to tackle unique challenges and stay ahead in a rapidly evolving industry.

Join a team that values innovation, collaboration, and professional development. Whether you're looking to sharpen your technical expertise, work with cutting-edge technology, or make a real impact, we’re committed to helping you build a rewarding career.

Benefits Overview:

VTG offers a comprehensive benefits package to meet the needs of our employees and their families. Benefits include medical insurance plans, dental insurance, vision insurance, health savings accounts (HSA), flexible spending accounts (FSA), life insurance, short and long-term disability insurance, paid time off and holidays, and a 401(k) with employer match.

EEO Statement:

VTG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.

We believe that diversity strengthens our team and drives innovation. All employment decisions are based on qualifications, merit, and business needs. If you require reasonable accommodation during the application or interview process, please contact [email protected].