Room Attendant - Hilton Cleveland Downtown

Are you a hospitality-minded professional who takes pride in creating exceptional first impressions? Join our team at Hilton Cleveland Downtown — a vibrant, modern 32-story hotel located in the heart of Cleveland’s downtown district, overlooking Lake Erie and directly connected to the Huntington Convention Center. Opened in 2016 with 600 beautifully appointed guest rooms and panoramic views of the city and waterfront, our property is a centerpiece of downtown Cleveland’s hospitality scene.

What will I be doing?

As a Room Attendant, you would be responsible for cleaning guest rooms and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Clean guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting and vacuuming
• Change and replenish bed linens, towels and guest amenities, as needed
• Perform deep cleaning tasks, as needed
• Stock, maintain and transport housekeeping supply cart on a daily basis
• Dispose of trash and recyclables
• Respond to special guest requests in a timely, friendly and efficient manner
• Perform guest turn down service, as needed

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!