Patient Services Team Lead

Job Title: Lead Patient Relations Specialist 

Reports to: Site Supervisor 

Supervisory Responsibilities: Yes, front office staff 

Position Summary: To provide office with a single contact point to whom you direct needs regarding the front-office staff. The Patient Relations Lead will manage the front office staff at each office. 

Duties and Responsibilities:

• Ensures front office needs are met every day 

• Receive all front office call-in for their office and report to the Site Supervisor 

• Approve timecards, time off request and coordinate coverage 

• Perform Emergency Drills with the staff and doctors 

• Oversee and/or perform as the OSHA Coordinator 

• Review schedules daily for all appropriate needs 

• Prepare supply orders 

• Facilitate patient flow throughout the day 

• Delegate front office duties to meet office requirements 

• Train new front office staff 

• Enforce changes as needed 

• Ensuring Front Office staff are complaint 

• Function as a resource for Best Practice ideas 

• Act as a liaison between back office, the front office and you 

• Work closely with the Site Supervisor on office level issues 

• Manage performance reviews for staff 

• Participates in tracking and quality assurance projects 

• Always maintains and follows safety guidelines 

• Ensures exceptional customer experience

• Any duties required to maintain patient flow and any other extra duties as assigned 

Requirements

Required Skills and Abilities:

• Strong leadership skills 

• Excellent verbal and written communication skills

• Excellent interpersonal skills 

• Excellent organizational skills

• Must possess adequate computer skills

• Must be detail-oriented 

• Must maintain professionalism at all times 

• Must maintain training/ continuing education requirements 

• Ability to function in fast paced and/ or stressful work environment 

• Must adhere to company policies and procedures and safety guidelines 

Education and Experience:

• High School Diploma or equivalent required 

• Customer service experience 

Physical Requirements

• Frequent sitting and squatting 

• Frequent bending and twisting 

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Flexible Benefits Plan (FSA, HSA)
• Tuition Assistance
• Continuing Education
• Annual Scrub Allowance
• Paid Time Off (Vacation & 6 Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Bereavement Leave
• Training & Development
• Free Food & Snacks
• Wellness Resources