Desktop Support Technician

Job Title: Desktop Support Technician

Overview:

TEKsystems is seeking a Desktop Support Technician for one of our clients based out of Cleveland, Ohio. The technician will be responsible for reassembling workstations, ensuring all devices are properly connected, and resolving any technical issues that arise. The technician will also provide walk-up support for employees experiencing technical issues.

Key Responsibilities:

Technical Support & Setup

• Troubleshoot hardware and software issues
• Install, configure, and set up devices and peripherals
• Ensure proper connectivity for printers and other shared resources
• Support network access and resolve connectivity problems

Operational Support

• Provide onsite support for desktops, laptops, mobile devices, and network components
• Deliver advanced technical assistance to local users
• Track and report service metrics and project progress
• Escalate complex issues to appropriate internal teams
• Recommend improvements to support processes and workflows
• Serve as the primary point of contact for IT-related concerns within assigned areas

Qualifications:

Experience with:

• Desktop support in a Windows environment
• Hardware and software troubleshooting
• Printer setup and driver installation
• Network connectivity support
• Customer-facing technical assistance

Availability:

• Flexible schedule required, including potential weekend shifts

Experience Level:

Intermediate Level

Pay and Benefits

The pay range for this position is $20.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Cleveland,OH.

Application Deadline

This position is anticipated to close on Sep 18, 2025.

h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.