Specialist - emergency department - hospital
Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.
Patient Access Specialist - Emergency Department THIS IS A COLLECTIVE BARGAINING UNIT POSITION Shift/Schedule- Part Time - Scheduled for 12 Weekly Hours (1 12hr shift/wk)
- Shift Time - Can rotate between 7a-7:30p, 11a-11:30p, and 7p-7:30a, or 11p-11:30a
- This position will have scheduled shifts every other weekend and holiday
- Provides excellent customer service and communications skills with patients, medical staff, and the general public
- Must possess the ability to troubleshoot and resolve problems promptly
- Performs registration and basic insurance verification, ensuring accurate patient identity for billing
- Maintains the confidentiality of all patients’ records and accounts
- Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately
- Ability to answer the telephone using an established greeting and assists callers in a friendly and helpful manner
- Other duties as assigned
- High School Degree or GED
- Associate Degree preferred but not required
- Prior experience in patient registration/healthcare preferred but not required
- Knowledge of medical terminology is preferred but not required
- Possesses problem-solving skills, basic computer skills, 40 WPM typing skills with excellent communication and interpersonal skills
- Engage with staff and patients in a professional manner
- Basic math skills
- Benefits offerings vary according to employment status
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