Customer Service
Job Description
Job Description
Benefits:
- 401(k) matching
- Bonus based on performance
- Company parties
- Employee discounts
- Free food & snacks
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training & development
- Serve as the first point of contact for clients in person, by phone, and via email
- Respond to inbound inquiries with product recommendations, pricing, and quotes
- Conduct outbound sales calls and telemarketing to existing clients, inactive accounts, and new prospects
- Follow up with top clients and manage ongoing account relationships
- Prospect new business using lead lists, directories, and local business resources
- Support and execute in-house marketing efforts, including direct mail campaigns
- Guide clients through the full order lifecycle, from quote to completion
- Maintain and update the customer database/CRM for effective follow-ups
- Build strong relationships with vendors to support pricing and order accuracy
- Previous experience in inside sales, customer service, or account management is preferred but not required.
- Comfort with outbound calling, prospecting, and follow-up
- Strong communication, organization, and time-management skills
- Basic computer skills, including Windows and Microsoft Office
- Experience with POS, accounting, or CRM systems is a plus
- Promotional products, embroidery, or graphics industry experience is helpful but not required
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