Salesforce BSA

Description: We are looking for a Lead Business Systems Analyst (BSA) in our Salesforce Center of excellence (COE). In this role you will be part of a team working to develop solutions enabling the business to leverage Salesforce platform to elevate the business processes towards an improved Optimal Customer experience (OCR). As a Lead BSA Analyst, you will work with the business to understand their needs, document technical requirements and build/manage the product backlog.

Key EDW salesforce products utilized include Sales and Service cloud, Financial Services cloud, Marketing Cloud, Mulesoft & Copado. If you consider Salesforce as a strategic asset, evangelize the value of seamless end to end processes, have a passion for learning and continuous improvement, this role is for you.

Key Responsibilities:

• Serves as a liaison and knowledge source with stakeholders, product owner and team members
• Work with product team in an Agile environment to understand Epic vision, breakdown of features and how user stories should be prioritized.
• Facilitate backlog refinement sessions to refine user story details, acceptance criteria, and establish story points with team members. These meetings should result in user stories ready to be prioritized into the backlog.
• Work with the Agile team, Product Owner, and business stakeholders to facilitate and document any source to target data mappings as required.
• Participates in the identification, quantification and mitigation of risks and issues.
• Responsible for working with the Application BSAs to identify and escalate impediments to completing the requirements to the Scrum Master.
• Work with the product team to ensure there is good volume of user stories in backlog to ascertain backlog health and flexibility.

Basic Qualifications

• Bachelor's Degree.
• 3-5+ years of experience as Business Systems Analyst.
• 2+ years of experience using SOQL to create ad-hoc queries and analyze data.
• Highly motivated with strong organizational, analytical, and problem-solving skills.
• Ability to effectively prioritize and execute tasks and handle multiple projects simultaneously.
• Excellent verbal and written communications skills.
• Experience leading other BSAs on a project team.

Preferred Qualifications

• Experience in financial services (banking) industry.
• Experience working with Salesforce platform with Sales and Service cloud. FSC would be preferred.
• Salesforce Administration certifications
• Strong organizational skills with demonstrated ability working with a high-performing team

Additional Details

Hyrbid in company's footprint 4 days a week

· Columbus – 7 Easton Oval Columbus, OH 43219

· Minnetonka - 10301 Wayzata Blvd Minnetonka Minnesota 55305

· Flint – 328 S Saginaw St. Flint, MI 48502

· Detroit - 2025 Woodward Avenue Detroit, MI 48226

· Dallas - 15455 Dallas Parkway, Suite 600 Office 6020, 6022, 6025, 6026, Addison, TX 75001

· Chicago – 222 W. Adams St Chicago, IL 60606

· Charlotte - 101 South Tryon Street Suite 1810 Charlotte, NC 28280

· Indianapolis, IN

· Cincinnati, OH

Pittsburgh, PA

Pay and Benefits

The pay range for this position is $70.00 - $70.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Columbus,OH.

Application Deadline

This position is anticipated to close on Oct 10, 2025.

h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.