Production Support Specialist (Internal Candidates)

This position pays $65K-$95K DOE

This position can be either remote or Hybrid depending on location.

About the Company

Navia is a national, consumer-directed benefits provider serving 10,000+ employers across all 50 states. The company provides comprehensive health, finance, lifestyle, and compliance solutions to employers and consumers. We take pride in offering industry-leading customer service, communications, and technology.

Founded in 1989, Navia began as Flex-Plan Services, and over the years has grown into one of the nation’s premier benefit providers. Navia offers FSA, HSA, HRA, Commuter, Lifestyle, 401K, Benefit Administration, Education, COBRA, and much more.

Why Join Navia?

• Impact: Play a pivotal role in supporting employers and employees nationwide.
• Growth: Advance your skills with a team committed to excellence and innovation.
• Culture: Join a company that values collaboration, innovation, and customer-first solutions.

Navia Offers:
Health Insurance
Dental & Vision Benefits
Education Reimbursement
401K with employer contribution
Employee Assistance Program
Paid Time Off

Position Summary

The Production Support Specialist II is a client facing role where you’ll oversee user acceptance testing (UAT) for client configurations, ensure deliverables meet our high-quality standards, and work closely with both clients and internal teams. You’ll turn client requirements into actionable test scenarios, validate system outputs, and keep projects on track.

Essential Functions

• Plan and execute quality assurance procedures for healthcare benefit platforms
• Lead client-facing UAT sessions, ensuring timelines and requirements are met
• Create client-specific workbooks to validate configurations
• Perform data comparisons, audits, and analysis
• Validate vendor and payroll file exports
• Troubleshoot and resolve issues identified during testing
• Collaborate with configuration and data management teams to address gaps or missing requirements
• Participate in post-deployment and status review meetings
• Assist with root cause analysis when needed

Requirements

• Minimum 1 year experience in a consumer/client-facing website environment, including manual and scenario testing
• Data analysis experience with data compares tools
• At least 2 years in Benefits Administration or Healthcare industry preferred
• Moderate to strong employee benefits knowledge
• Strong understanding of QA methodologies and their practical application
• Excellent attention to detail with the ability to spot errors in complex data
• Ability to turn client requirements into actionable test cases
• Strong skills in Microsoft Office (especially Word, Excel, MS Project)
• Exceptional organizational skills, with the ability to manage multiple priorities
• Confident in client-facing communications

Please visit our career page and apply directly:

Not all positions allow for remote work, but those that do will only be available in the following states: AZ, CO, FL, GA, IL, IN, KS, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, PA, SD, TN, TX, UT.