Supervisor, Credit Services (Collections Call Center)

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you have a passion for helping others? Are you looking for a supervisory position that values integrity and teamwork? If so, you’ll fit right in with Spectrum’s Credit Services (Collections) team!

You will be responsible for the supervision of personnel supporting Credit Services and its various sub-functions. Consistently coaching representatives on the keys to delivering consistently accurate and timely results in the performance of their duties.

LOCATION

1600 Dublin Road

Columbus, OH 43215

BE PART OF THE CONNECTION

As a Credit Services Supervisor, your focus is the supervision of personnel supporting Credit Services and its various sub-functions. You’ll coach representatives on the keys to delivering consistently accurate results. It’ll be a highly collaborative team environment, colleagues supporting customers as well as each other!

ESSENTIAL RESPONSIBILITIES OF THE POSITION

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Provide overall supervision and management to Credit Services support personnel.
• Ensure that departmental standards regarding courtesy and productivity are maintained.
• Provide regular coaching and development to staff to maximize productivity.
• Resolve internal and external customer escalated situations.
• Provide statistical reporting for leadership to communicate department productivity and effectiveness.
• Motivate staff to reach daily and monthly management objectives.
• Hire, evaluate, coach and counsel personnel in the performance of their duties.
• Utilize strong knowledge of customer account information.
• Perform other duties as requested by manager.

WHAT YOU’LL BRING TO SPECTRUM

Requirements

• Related Work Experience: 6+ years experience with ICOMs/CSG billing systems
• Education: Bachelor’s degree or equivalent experience

Knowledge, Skills and Abilities

• Ability to read, write, speak and understand English.
• Ability to communicate verbally and in writing in a clear and straightforward manner.
• Ability to plan, prioritize and organize effectively.
• Ability to supervise and motivate others.
• Effective time management skills with the ability to problem solve.
• Ability to develop process documentation.
• Ability to use personal computer and software applications (i.e. word processing, spreadsheet, Cable billing system, etc.).
• Knowledge of cable television products and services.
• Knowledge of general accounting and billing procedures.

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
• Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas
• Learning Culture: With a focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career
• Total Rewards: See all the ways we invest in you—at work and in life
  

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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

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