Family Service Specialist

Position Summary
The Family Service Specialist provides direct support to OCCHA clients through the Family Social Service Program, assisting them in accessing food, clothing, behavioral health, and other community resources. The specialist serves as a bilingual liaison between clients and partner agencies, ensuring effective communication, client advocacy, and follow-up. This role also supports OCCHA’s outreach and engagement efforts.

This is a partially grant-funded position, and continued employment is contingent upon the availability of funding.

Program Responsibilities
Family Social Service Program:
Assist clients with intake forms and provide access to services, including food and clothing distribution.
Assess client needs and make referrals to partnering agencies for services such as behavioral health, housing, employment, family services, social security, and other community resources.
Provide technical assistance to clients, including phone support, completing applications, and job search guidance.
Document and maintain client records, participation in OCCHA programs, and statistical reports in coordination with intake clerks and program coordinators.
Support and participate in community outreach events, including health fairs, workshops, educational fairs, and other OCCHA events.
Maintain communication with partner agencies to stay updated on available programs and services.
Perform clerical tasks as needed, including data entry, typing, copying, and filing.
Represent OCCHA professionally in all public interactions.

Additional Duties:
Perform any other assignments as directed by the Executive Director.

Skills and Qualifications
High school diploma or GED required; social work background preferred but not required; equivalent work experience accepted.
Must be bilingual in English and Spanish.
Must pass BCI/FBI background check.
Strong oral and written communication skills; organized with attention to detail and ability to manage multiple tasks.
Ability to work effectively in a team setting and collaborate with partners, youth, and families.
Proficient in Microsoft Office (Word, Outlook, Excel, PowerPoint, Publisher), typing, and filing.
Must have a car, valid driver’s license, and proof of insurance.

Physical Aspects of the Job
The physical demands listed are representative of those required to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Occasional lifting/moving up to 25 pounds.
Extended periods using a computer, phone, or other electronic devices.
Light lifting of equipment and materials.
Activities may occur indoors or outdoors.

Funding Note
This position is partially funded by external grants. Employment is contingent upon continued grant funding, and in the event of grant cessation, the Executive Director and Board of Trustees will review the position’s viability.

Benefits & Work Schedule
Paid Time Off (PTO) available after 3 months of employment.
Paid holidays.
Paid trainings and certification opportunities.
Opportunities for professional growth and learning.
Flexible schedule to accommodate program needs.

The above description outlines the general responsibilities and requirements of the position, and the employee may also be asked to perform any other assignments as directed by the Executive Director.

Interested candidates please email [email protected]

Pay: $15.00 - $17.00 per hour

Expected hours: 28.0 per week

Benefits:

• Mileage reimbursement

Work Location: In person