Transactions Specialist III

Job Description

Are you energetic and excited to deliver excellent customer service in a fast-paced tech support environment? Then you’ve found the perfect position—resolve incidents quickly, collaborate across teams, communicate clearly, and keep risk top of mind.

As a Transactions Specialist III in the Integrated Monitoring and Control Center (IMCC) Team, your primary responsibilities will include playing a crucial role in managing incidents and providing L1 Technology support for the Fulfillment Archive Service Product. You will act as a liaison between support groups and the line of business, ensuring timely resolution of operational issues.

Job responsibilities

• Manage IMCC incidents to ensure timely resolution and appropriate comments and escalation.

• Provide L1 Technology support for the Cash and Check Management Product.

• Analyze details and research utilizing multiple systems to resolve problems.

• Maintain strict adherence to established risk procedures and on-going risk education.

• Escalate concerns to appropriate production area and/or owner partners when necessary.

• Assist other team members with problem resolution to create a team synergy focused on the customer concern.

• Communicate clearly with a variety of internal/external clients including senior management.

• Participate in site projects as SME for service enhancements of system and processes.

• Lead and/or provide support of all Continuous Improvement activities.

Required qualifications, capabilities, and skills

• Oral & written communication skills, problem-solving skills, and strong organizational skills.

• Advanced MS Office skills.

• Attention to detail and ability to work and make decisions with minimal supervision.

• Flexibility to adapt to changing business needs.

Preferred qualifications, capabilities, and skills

• Technical qualification/skills.

• SQL Knowledge.

• Prior Level 1 incident management experience.

• Ability to effectively communicate across all levels of leadership.

• Ability to maintain confidentiality and multitask.

Work Schedule: Tuesday-Saturday 1:30pm-10:00 pm EST

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.