Transportation Carrier Manager

Carrier Development Manager

Join a Growing Transportation Leader and Help Build the Future of Our Carrier Network
We are seeking a relationship-driven, strategic Carrier Development Manager to strengthen carrier partnerships, improve network performance, and support long-term growth. This role serves as the bridge between carriers, operations, and sales while developing a preferred carrier network that drives service excellence and profitability.

What You Will Do

• Build and maintain relationships with core and high-volume carrier partners.

• Conduct regular touchpoints, quarterly business reviews, and annual in-person meetings.

• Understand carrier networks, capacity, strategic lanes, and growth objectives .

• Serve as the primary liaison between carriers, operations, and sales teams.

• Provide carrier scorecards and actionable performance feedback.

• Partner with operations to align freight opportunities with carrier networks.

• Monitor service issues and proactively resolve carrier concerns.

• Recruit new carriers through outreach, referrals, industry events, and market expansion initiatives.

• Oversee carrier onboarding to ensure readiness and compliance.

Key Performance Metrics

• Carrier Retention Rate

• Core Carrier Utilization

• Carrier Growth Rate

• New Carrier Activation Rate

• Carrier Satisfaction (CSAT/NPS)

• On-Time Performance

• Tender Acceptance Rate

• Reduction in Carrier Churn

• Issue Resolution Time

• Strategic Carrier Coverage vs. Spot Market Utilization

• Carrier Compliance Score

Why Join Us

• Make a measurable impact on a growing transportation organization.

• Help shape a best-in-class carrier network strategy.

• Collaborate with high-performing sales and operations teams.

• Participate in a performance-driven culture with incentive opportunities tied to retention, margin quality, and carrier development.