Business Analyst I

Job Description

Begin a fulfilling and challenging career as a Business Analyst I with our dynamic team. You will have the chance to make a meaningful impact by supporting process improvements and key initiatives while expanding your creative skills in a supportive and collaborative environment. Join us to contribute to our mission and advance your career.

As a Business Analyst I at JPMorgan Chase, you will be instrumental in improving operational efficiencies and supporting strategic initiatives. You will leverage your skills in data analytics and automation to identify trends, analyze data sets, and recommend innovative solutions. Continuous learning is essential, as you will stay current with emerging technologies and best practices to drive ongoing improvements. Strong customer communication and relationship building are key aspects of the role, enabling you to understand client needs, deliver tailored solutions, and foster strong partnerships. Your ability to collaborate across diverse teams will ensure alignment with business objectives and contribute meaningfully to the success of both your team and the broader organization.

Job responsibilities.

• Execute the payment process for supplier invoices, ensuring accuracy, compliance, and timely completion, while maintaining regular and ad hoc communication with suppliers and internal partners.
• Collaborate effectively with cross-functional teams throughout the organization to ensure alignment, share expertise, and drive successful project execution.
• Engage with metric owners from each business unit to investigate and identify key factors influencing data trends and irregularities.
• Stay current with industry trends and best practices to proactively identify opportunities for adding value to business partners.
• Execute recertifications for shared mailboxes, distribution lists, and user permissions to maintain security and compliance.
• Manage various reports across the business ensuring accuracy and timely delivery.
• Analyze and interpret data sets to support operational initiatives and strategic decision-making
• Utilize automation technologies to optimize processes, enhance efficiency, and support business strategy implementation.
• Contribute to project work and perform additional duties as assigned to support team and organizational objectives.

Required qualifications, capabilities, and skills.

• Proficient in customer service and conflict management, with the ability to understand client needs, deliver tailored solutions, and facilitate effective teamwork.
• Skilled in crafting clear and effective communications, ensuring consistent results, and contributing to a collaborative work environment by sharing expertise and supporting team initiatives.
• Strong problem-solving skills and the ability to create logical and realistic solutions under tight deadlines.
• Excellent interpersonal skills, enabling effective interaction with all levels of management.
• Maintain a positive attitude and deliver high-quality service to customers through continuous communication and strong relationship-building skills.
• Ability to conduct data analysis and accurately interpret data sets to support business objectives.
• Experience in cross-functional collaboration, coordinating efforts and sharing knowledge to drive project success.

Preferred qualifications, capabilities, and skills

• Ability to learn and leverage artificial intelligence and AI tools to enhance data analysis, assess business trends, and provide actionable insights for strategic decision-making.
• Strong organizational and business skills and the ability to manage, multiple projects, address complex issues and meet and short deadlines successfully.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.