Collector I

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This entry level Collector Position is responsible for the collection of delinquencies on consumer loans, student loans, and negative accounts. An important element of this position is successfully negotiating repayment with members to resolve their delinquency in a timely manner. The timely resolution of delinquent accounts is critical in preventing further collection efforts on member accounts.

• Initiate outbound contact and negotiate repayment with members who have delinquent shares/loans through various communication channels to make repayment arrangements on the negative or delinquent obligation. Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed. Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated.(50%)
• Responsible for handling inbound calls from members and partners who are dealing with a collection related issue. (25%)
• Responsible for determining if additional collection efforts are required to cure the account. I.E. repossession recommendation, determine if the account is eligible for off-set, foreclosure, charge-off, etc. (10%)
• Determines member eligibility and authorizes loan modifications such as deferments and due date changes and recommends due date advances and workout loans to management on a case-by-case basis. (10%)
• Utilizes various skip-tracing tools to obtain actionable contact information on members with delinquent accounts. (5%)

Required Skills

The Collector I will understand the applicable laws and regulations pertaining to collections and bankruptcy.

• Must have a High School Diploma or equivalent.
• Some post-secondary education is preferred.
• Must be able to learn and apply a variety of software applications.
• Prior experience in a retail service environment to include member service preferred.
• A well-rounded knowledge of the Credit Union's collection philosophy and how that applies to treatment of members.
• Strong ability to research using multiple databases and resources.