Experienced Call Center Agent (1st shift; M-F) (Cincinnati)
- Competitive pay with eligible incentive bonuses & yearly merit increases
- Structured schedules for work-life balance with Paid Time off & Long-Term Sick Bank hours
- Full Health Benefits Package, Courtesy Care Benefits & HSA funds
- Student Loan Forgiveness program & tuition reimbursement
- Employer contribution driven retirement plan
- Complimentary scrubs
- High School Diploma or Equivalent required
- Strong computer skills that include a combination of experience in a Windows Operating System, e-mail, and EHR data entry required
- 1-2 years Call Center experience preferred
- Promptly answers, screens, and processes medical service requests and telephone inquiries with strict adherence to confidentiality
- Facilitate optimal patient access and maximize accuracy of data entry for scheduling and clinical messaging
- Ability to speak clearly in order to communicate effectively between patient and provider, provide pre-visit instructions/directions, and relay provider instructions
- Responsible for professionally responding to all inquiries from callers as they relate to health services HSO provides
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