Senior Service Sales Manager

Job Description

Job Description

Description:

Who We Are:

Modula is the leading US manufacturer of vertical lift machines (VLM) and automated storage and retrieval systems. Modula US has Manufacturing plants in Franklin, OH and Lewiston, ME, and remote locations throughout the US. Our corporate global headquarters is in Italy with many locations around the globe. Modula’s goal is to be an exceptional workplace admired for growing and developing talented employees and leaders, building innovative products through the development of a highly skilled and engaged workforce.

Modula’s Values: We are culture and value driven; regardless of position and title we are all in all the time.

• Passion- Proud of our work/Modula, love what you do, positive energy, go the extra mile, engaging.
• Pursuit of Excellence- Continuous improvement, committed, attention to detail.
• Accountability- Lead by example, follow through, integrity, create trust with team & customers.
• Agility- Flexible & adaptable, embrace change, ability to multi-task, sense of urgency.
• Teamwork- Proactive & effective communication, respect, humility, curious, openminded, diversity.

Basic Functions and Scope of Job:

The Senior Service Sales Manager is responsible for driving growth in service, parts, and software sales revenue, enhancing customer and dealer satisfaction, and developing a high-performing sales team. This role oversees a team consisting of a Service Sales Manager, Service Sales Specialist, Software Sales, Inside Sales, and the Service Admin Team, which manages the quote-to-cash process. The Senior Service Sales Manager will lead efforts across both direct customer accounts and dealer channels, collaborating cross-functionally to ensure Modula’s service, parts, and software offerings exceed customer expectations. The ideal candidate will bring proven leadership experience in sales within a service-oriented industry.

Key Responsibilities and Accountabilities:

• Sales Strategy Development: Develop and implement sales strategies to achieve revenue targets for service products, parts, software solutions, preventive maintenance, and service agreements, addressing the needs of both customers and dealers.
• Customer and Dealer Management: Build and maintain strong relationships with certified dealers and direct customers, ensuring high levels of satisfaction, effective communication, and alignment with Modula’s standards.
• Team Leadership and Development: Lead, mentor, and manage a team comprising a Service Sales Manager, Service Sales Specialist, Software Sales, Inside Sales, and the Service Admin Team, fostering a culture of collaboration and excellence.
• Service and Parts Admin Oversight: Supervise the Service Admin Team responsible for the quote-to-cash process, ensuring efficiency, accuracy, and alignment with organizational and customer requirements for service and parts sales.
• Cross-functional Collaboration: Work closely with Service Operations, Technical Support, and Product teams to ensure seamless service and parts delivery while driving growth opportunities.
• Performance Management: Set performance targets, monitor progress, and provide regular reporting to the Director of Service, identifying areas for improvement and implementing strategies for continued growth.
• Market Analysis and Insights: Evaluate market trends, customer feedback, and dealer insights to refine sales strategies and identify new opportunities for service, parts, and software offerings.

Qualifications and Skills:

This role is pivotal in supporting customer service efforts. The individual in this position must have a high degree of integrity, resourcefulness, and professionalism in working with colleagues and clients. Relationship building, client service, and the ability to follow up in a timely manner are critical for success.

• Bachelor’s degree in Business, or Mechanical Engineering, preferred.
• 3+ years of experience in service/sales, with at least 1 year in a leadership role within a service-oriented manufacturing industry, ideally with experience in both customer and dealer management.
• Strong leadership and people management skills, with a track record of building and motivating high-performing sales teams.
• Excellent communication, negotiation, and problem-solving skills.
• Experience understanding and negotiating contracts, with a demonstrated ability to handle contract terms effectively.
• Experience working with dealers is preferred, particularly in a sales or service context.
• Proficiency in CRM and sales analytics tools, as well as Microsoft Excel, Word, and other productivity software
• Ability to travel up to 30% to support dealer and customer engagement, attend meetings, and oversee key initiatives

Modula Inc. is an EEO (Equal Employment Opportunity) Employer. Our search and selection process are based on identifying qualified candidates who are highly motivated to grow with our company. Employment decisions are based on the principles of equal employment opportunity. Recruitment, testing/assessment, selection, and promotion will be administered without regard to race, color, sexual orientation, physical or mental disability, religion, age, ancestry or national origin, whistleblower activity, previous assertion of a claim or right under worker’s compensation, marital status, genetic information, or any other characteristic protected by federal, state, or local law.

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.