Program Director, Specialty Care

Program Director, Specialty Care
Full Time
Columbus, OH

AndHealth is on a mission to radically improve access and outcomes for the most challenging chronic health conditions, with the goal of making world-class specialty care accessible and affordable to all. We partner with health systems, community health centers, plans, and employers to remove barriers to care to ensure all people have access to the care they deserve.

We are looking for a Program Director, Specialty Care to play an essential role in building and leading our onsite care operations. In this role, you’ll oversee the teams of clinical and non-clinical staff (MAs, RNs, Phlebotomists, etc.) providing care onsite at our community health center partner locations. You’ll ensure they have the tools, workflows, and support to deliver their very best to every patient.

This role goes beyond traditional practice management. You’ll be responsible for outcomes and experiences, not just processes - partnering with data, engineering, and clinical teams to identify gaps, problem-solve, and drive improvements. You’ll foster a patient-first mindset, ensuring every interaction goes above and beyond expectations to deliver a “wow” for the patient. You’ll also be the face of AndHealth to our CHC partners’ operations teams, building trusted relationships and bringing back key learnings to inform our broader model of care.

What you’ll do in the role:

• Lead and support MAs, RNs, and other onsite staff delivering specialty care across multiple CHC sites in Indiana.
• Train teams on customer service techniques that are meant to deliver a “wow” at every interaction.
• Ensure onsite teams are equipped with the tools, training, and resources they need to best help patients, our partners, your teams, and other clinical staff.
• Monitor and take ownership of KPIs set forth by AndHealth, developing a deep understanding of the data and asking the right questions to get to insights.
• Serve as a primary liaison to CHC partner operations and practice managers, building strong collaborative relationships.
• Bring insights from onsite care delivery back to AndHealth’s clinical, operations, and technology teams, helping to shape how our care pathways and services evolve.
• Collaborate with cross-functional teams (clinical, engineering, scheduling, care navigation) to improve systems, workflows, and patient outcomes.
• Work from CHC partner sites most days to maintain presence and connection with teams.
• Contribute to new initiatives and special projects as AndHealth expands its onsite care model.

Education & Licensure Requirements:

• A builder’s mindset - eager to problem-solve, adapt, and create new processes where traditional models may not fit.
• Comfort working with data: able to interpret KPIs, identify patterns, and drive action from insights.
• Incredible customer service instincts and the ability to coach others in this area.
• Strong people-leadership skills, with the ability to coach, motivate, and support clinical staff.
• Excellent relationship-building and communication skills, especially in collaborative partnerships.
• Willingness and ability to travel regularly to CHC partner sites across Indiana and occasionally to HQ in Columbus, OH.
• Experience in healthcare operations, practice management, or a related leadership role.
• Bachelor’s degree preferred; equivalent experience considered.

Other Skills or Qualifications:

• A builder’s mindset - eager to problem-solve, adapt, and create new processes where traditional models may not fit.
• Comfort working with data: able to interpret KPIs, identify patterns, and drive action from insights.
• Incredible customer service instincts and the ability to coach others in this area.
• Strong people leadership skills, with the ability to coach, motivate, and support clinical staff.
• Excellent relationship-building and communication skills, especially in collaborative partnerships.
• Willingness and ability to travel to CHC partner sites across Indiana.
• Experience in healthcare operations, practice management, or a related leadership role.
• Bachelor’s degree preferred; equivalent experience considered.
• You thrive in fast-changing environments and embrace the opportunity to build something new.
• You see yourself as responsible for outcomes, not just processes.
• You bring energy, kindness, and conscientiousness to your work and your team.
• You are comfortable with technology and enjoy partnering with engineering and operations colleagues to solve problems.

Here's what we'd like to offer you:

• Equal investment and support for our people and patients.
• A fun and ambitious growing environment with a culture that takes on important things, takes risks, and learns quickly.
• The ability to demonstrate creativity, innovation, and conscientiousness, and find joy in working together.
• A team of highly skilled, incredibly kind, and welcoming employees, every one of whom has something unique to offer.
• We know that the overall success of our business is a collaborative effort, and we strive to provide ongoing opportunities for our employees to learn and grow, both personally and professionally.
• Full-time employees are eligible to participate in our benefits package which includes Medical, Dental, Vision Insurance, 401k match, Paid time off, Short- and Long-Term Disability, 401k match and more.

Additional Requirements: – Remove if not applicable.

• (PPD) TB Skin Test - Proof of negative TB skin test within the last 12 months.
• (MMR) Measles, Mumps and Rubella or Blood Titers proving immunity.
• Varicella - (2) documented doses or Blood Titers proving.
• Hep B3 Series.
• (Flu) Influenza required.
• COVID Vaccine required.
• Additional health requirements may also be required.

Supervisory Responsibilities:

• Direct management responsibility for a team of RNs and MAs supporting clinical care onsite at CHC partner locations.

Work Environment:
The work environment characteristics described here are representative of those encountered while performing the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually quiet.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit, stand, talk, visualize, or hear.

We are an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability, or veteran status.