Technical Support Specialist

Technical Support Specialist

Berlin, OH

This role fits someone who takes ownership of problems, enjoys working through technical details, and cares about leaving people feeling supported and confident.

Why You'll Love Working with Us:

• Engaging Customer Support: Work with customers from different states and cultural backgrounds, keeping the role interesting and people-focused.
• Steady, Reliable Work: An essential service company designed to remain stable, even during economic uncertainty.
• Flexible Scheduling: A workplace that accommodates personal needs and understands that occasional short-notice time off is part of real life.
• People-centered Leadership: Leadership is intentional and accessible, with an HR manager who regularly checks in, listens, and advocates for employees.
• Values-driven Culture: A faith-based organization that emphasizes integrity, professionalism, and thoughtful decision-making.

Ring-Tele is a faith-based telecom service provider offering home phone and small business solutions, primarily serving the Plain community. The company values integrity, thoughtful decision-making, and flexibility, and is known for a supportive culture and long-term job stability.

What You'll Do as a Technical Support Specialist:

• Own customer issues from first contact through resolution, fully addressing problems.
• Troubleshoot service, device, and connectivity issues to identify root causes and solutions.
• Make updates and changes within company systems to resolve service, device, and account-related issues.
• Configure & support customer devices, features, and service settings.
• Use judgment to determine when issues require escalation and provide clear documentation when escalating.
• Follow up on open or complex issues to resolve them correctly.
• Explain products, services, and solutions in plain language that customers can understand.

Our Ideal Technical Support Specialist:

• Experience: Previous technical support experience is preferred, but we provide training.
• Service-minded: Enjoys helping people, listens well, and approaches customer questions with patience and care.
• Steady Under Pressure: Remains calm, professional, and solutions-focused when customers are frustrated or experiencing issues.
• Coachability: Open to feedback, willing to learn, and comfortable growing skills through training.
• Trustworthy: Acts with integrity, professionalism, and respect in every interaction.
• Computer Basics: Comfortable using a computer for everyday tasks like data entry and looking up information.
• Detail-oriented: Pays attention to accuracy when entering notes in customer tickets and making precise account or agreement changes that support correct monthly billing.

What We Offer Our Technical Support Specialist:

• $27-$30/hour, based on experience
• Full-time Monday-Friday with one Saturday per month (40-45 hours per week)
• Health insurance stipend
• Paid time off & paid holidays
• Supportive, values-driven workplace that prioritizes integrity and flexibility

To Apply

If you're interested in technical support work that combines customer service, basic troubleshooting, and clear communication, we'd like to hear from you. Apply to be considered for the Technical Support Specialist position with Ring-Tele in Berlin, Ohio.

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REQUIREMENTS

• Previous technical support experience