ECS Customer Service Representative

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Job Title:ECS Customer Service Representative

Department:Engineering | Career Services

Job Description

Customer Service & Communication

• Serve as the Customer Service Representative for Engineering Career Services (ECS), providing collaborative, high-quality, accurate, and efficient support to students, staff, faculty, and employers.
• Respond to inquiries (phone, email, in-person) from students, employers, and others, and make appropriate referrals.
• Facilitate successful use of ECS software and services for students; assist with user training and answer questions.
• Work effectively with individuals from diverse backgrounds.

Data & Systems Management

• Manage student registration process.
• Establish and monitor student accounts for texting and job search platforms.
• Monitor data quality and maintain database integrity and confidentiality.
• Collect, enter, and analyze data on student users; compile service statistics and assist with surveys.
• Produce reports and provide data management and administrative support for ECS operations.

Student Supervision

• Supervise and train front desk student assistants.
• Coordinates schedules to ensure adequate front desk coverage.

Events & Administrative Support

• Provide administrative support for ECS events, including signature events, workshops, career fairs, and recruiting functions.
• Assist with information, outreach, and promotional activities.
• Support website maintenance and digital signage.
• Receive, sort, and distribute mail.

Minimum Education: High School diploma or GED. Certification or vocational training may be preferred. 1 year of relevant experience required

Required Qualifications Strong technical aptitude and ability to learn and apply new systems quickly.

• Proven ability to provide professional, service-oriented support to customers.
• Skilled in fostering positive interactions with a diverse population of students, staff, employers, and faculty.
• Excellent listening, verbal, and written communication skills, with strong time management, organizational, attention-to-detail, and follow-up abilities.
• Demonstrated commitment to accuracy, reliability, and dependability

Desired Qualifications

2-4 years of customer service and with MS Word, Excel, PowerPoint, Outlook and database use experience preferred

• Bachelor’s Level Degree or equivalent educ/exp
• Experience with web software like Drupal and Qualtrics is helpful but not required.

Direct Reports Students -6

Pay rate: $16.65-21.77/hr.

The actual pay rate to an individual will vary based on multiple factors, including, but not limited to, education, years of experience, internal equity, etc.

Additional Information

Location:Hitchcock Hall (0274)

Position Type:Regular

Scheduled Hours:40

Shift: First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability.

As required by Ohio Revised Code section 3345.0216, Ohio State will: educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion; treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression.