Change management leader

Location:

At KeyBank we are looking for passionate team members with a desire to innovate and think digital first; your objectives will be focused on building optimal customer experiences by leveraging data and tying it back to a bigger strategic vision, enhancing processes, and improving the client experience. This is a fast moving, high-energy environment where the right individual can make a difference on the client experience.

Team members will be responsible for contributing to and executing against the strategic plan for enhancing the capabilities of our products across Key's Lines of Business. Initiate and lead projects, initiatives and capabilities to implement current digital capabilities and help drive innovation while collaborating closely with marketing, technology, and other internal partners to ensure effective deployment and execution.

ESSENTIAL JOB FUNCTIONS:

• Serve as the primary contact for assigned initiatives while influencing and leading cross functional teams and projects

• Develop project plans and manage projects with aggressive time frames and ensure goals, budgets and deadlines were met

• Use problem-solving skills that help identify, isolate and resolve problems and issues in a timely fashion to negate or minimize customer and employee impact

• Collaborate and build close working relationships with internal partners, such as, marketing, internal communications, risk, product management teams, the call center, and our branches

• Assist with the development and execution of change and communication strategies that includes leading processes to develop, maintain, and communicate strategic plans, progress, and resulting outcomes of the Digital department across teams and the organization

• Establish a common set of practices and processes to enable streamlined collection and collation of information from across Squads, Cross-Functional Partners, and Leadership to drive planning and decision making

• Develop change adoption and implementation effectiveness framework grounded in measurement of the impact of individual change management tactics

• Assess change impacts by conducting impact analysis, assess change readiness and ensuring proper key stakeholder identification

• Provide input, document requirements, and support the design and delivery of training programs

• Support communication efforts thru design, development, delivery, and management of communications

• Identify and implement internal and external toolsets that will aid in the cross-functional alignment, collaboration, and delivery of Digital initiatives

• Maintain and manage multiple and/or changing priorities quickly with flexibility, initiative, innovation and a team focus to drive success

• Make sound data-driven judgments drawing from both analytical data sources and qualitative data sources

REQUIRED QUALIFICATIONS:

• Bachelor's degree or equivalent work experience

• 3 + years of experience - experience w/ change management, familiarity with project lifecycle phases and tools, strong ability to identify issues with urgency, to recommend solutions, mentoring, and/or people leadership

• Solid understanding of human-centered design and UX practices

• Have a passion to think critically and identify new ways to create positive client centric experiences

• Possess a strong mix of quantitative, qualitative and problem-solving skills

• Ability to think strategically coupled with the ability to drive to execution

• Experience with storytelling + curating presentations

• Ability to operate in Agile Environment

• Ability to build relationships and influence broadly

COMPETENCIES/SKILLS

• Client Focus : Is dedicated to meeting the expectations and requirements of internal and external customers; anticipates, monitors and meets the needs of customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with and gains their trust and respect

• Analyzes Issues/Solves Problems : Analyzes problems, situations, and circumstances and their impacts on the business; integrates information from different sources to systemically evaluate alternatives and make effective decisions; weighs the costs, benefits, risks and chances for success in making a recommendation; draws accurate, useful conclusions from financial, business, and quantitative information; sees patterns and trends in complex data including noticing/questioning inconsistencies or discrepancies in data and uses the patterns to outline a path forward

• Displays Organizational Savvy : Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices and procedures; understands the cultures of organizations, is sensitive to how people and organizations function and acts accordingly

• Communication and Climate Setting : Effectively conveys information and expresses thoughts and facts; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts; establishes and maintains environment for open exchange of information and viewpoints, interacts with people openly and directly, proactively shares timely updates and information with relevant parties and expresses reactions and opinions without intimidating others

• Initiative : Takes action beyond required or expected effort and proactively originates action rather than only responding to suggestions and direction from others; proactively seeks out and assesses opportunities that will further Community Bank's mission

• Time Management/Priority Setting : Uses time effectively and efficiently; concentrates efforts on the more important priorities - quickly zeros in on the critical few and puts the trivial many aside

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $71,000.00 - $122,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation subject to individual and company performance.

Please click here ( for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 11/30/2025

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].

KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You'll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.