Office Customer Service Manager
Job Description
Job Description
Benefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Employee discounts
- Free food & snacks
- Opportunity for advancement
- Paid time off
- Training & development
- Build agency reputation and growth through positive customer relations, service programs and social media outlets.
- Create and enforce office policies, standards, and procedures to help the agency run smoothly and profitable
- Supervise personnel, manage daily service operations, and hold staff accountable to their performance goals
- Assist in customer claims, policy changes along with processing and resolution
* Must have a Property and casualty license and experience in working in an Insurance Agency.
- Excellent verbal and written communication/interpersonal skills
- Ability to effectively lead and coach a team; management experience is a plus
- Highly capable of managing all business operations
- Straight-forward communicator, DEPENDABLE and strong leadership skills
- Must have working knowledge of insurance.
- Strong organizational skills, attention to detail and ability to multi-task
- Passionate about relationship building, genuinely caring and driven to fulfill customers needs
- Bilingual skills are a plus
- Allstate experience is a MAJOR PLUS!
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