Customer Service Representative 1

Merchants National Bank
London, OH

:

Primary Duties and Responsibilities:

  • Opens new accounts, refers, and cross-sells the company's products and services
  • Participates with branch management in maintaining a customer-focused environment and developing new ideas to increase business that will help achieve customer relationship objectives
  • Provide exceptional customer service
  • Opens new accounts for bank products and services and expands existing customer relationships through cross-selling or referring products and services to the appropriate areas
  • Assists customers in person or by phone with Bank products and services to develop new business and to retain or expand existing business
  • Maintain and balance cash drawer, balance and service automatic teller machine, and assist with night deposits
  • Works with branch management to implement activities to ensure branch profit goals are achieved
  • Assists the branch management team in coaching and training the teller staff to help develop skills and achieve branch sales goals
  • Works with branch Tellers on warm hand-off procedures
  • Assists branch personnel with operational duties and on Teller line as needed
  • Other duties as assigned

Qualifications/Skills and Knowledge Requirements:

  • High School Diploma or equivalent required
  • 2+ years of experience in financial industry preferred
  • Ability to effectively utilize a computer and other standard office equipment
  • Ability to effectively communicate orally and in writing
  • Must maintain a friendly, courteous and professional demeanor
  • Customer service and cash handling skills required

Posted 2026-06-30

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