Customer Service Representative - Warrensville Heights

Job Title: Customer Service Representative (Temporary)
Location: Warrensville Heights, Ohio (In-Office)
Pay Range: $20.00 – $25.00 per hour

Position Overview:
We are seeking a professional and dependable Customer Service Representative to join our property management team in Warrensville Heights, Ohio. This is a temporary, in-office position that serves as a primary point of contact for tenants, prospective residents, property managers, vendors, and other internal staff. The ideal candidate is organized, customer-focused, and experienced in handling a high volume of inquiries while maintaining professionalism and efficiency.

Key Responsibilities:

• Serve as the first point of contact for tenant and client inquiries (in-person, phone, and email)

• Respond to questions regarding leases, maintenance requests, payments, and general property information

• Assist with scheduling maintenance and coordinating with vendors

• Maintain accurate tenant records and update property management systems

• Process paperwork, applications, and other administrative documentation

• Prepare correspondence, notices, and reports

• Provide general administrative support to ensure smooth office operations

• Utilize de-escalation techniques to effectively resolve tenant concerns and complaints

• Deliver excellent customer service while adhering to company policies and procedures

Qualifications:

• Minimum of one (1) year of customer service experience required

• Experience in property management preferred

• Strong administrative support skills

• Proficiency in Microsoft Office (Word, Excel, Outlook)

• Knowledge of de-escalation and conflict resolution techniques

• Excellent communication and interpersonal skills

• Strong organizational skills and attention to detail

• Ability to multitask in a fast-paced office environment

Work Environment:

• Temporary, in-office position located in Warrensville Heights, Ohio

• Standard business hours

Compensation & Benefits:

• $20.00 – $25.00 per hour (based on experience)

• Most major holidays off

• Paid Time Off (PTO) offered

Qualified candidates who are customer-focused and thrive in a professional office setting are encouraged to apply.