Desktop support technician

Vaco is seeking a Desktop Support Technician to provide second-level IT support for over 200+ retail store locations. This is a contract role through the end of the year with the potential for extension based on performance.

As part of a small but dynamic IT team, you’ll handle escalated help desk calls and support retail store systems—including desktops, credit card machines, printers, scanners, and network devices. This role is fast-paced and critical in ensuring smooth operations so store teams can focus on serving customers.

Pay: $25–30/hr (contract)

What You’ll Do:

• Provide Level 2 support for desktops, POS registers, printers, and retail-specific hardware

• Troubleshoot escalated incidents that go beyond Level 1 Help Desk

• Support store network connectivity (basic switches/routers/Wi-Fi troubleshooting)

• Assist with hardware replacement, imaging, and deployment

• Collaborate with IT engineers, vendors, and store managers to resolve technical issues

• Document solutions and contribute to the knowledge base

What We’re Looking For:

• 2–4 years of IT support experience, including Level 2 troubleshooting

• Experience in a retail IT environment (POS, credit card machines, printers, scanners, etc.)

• Excellent communication skills for working with store teams under time-sensitive situations

• Familiarity with Windows OS, Microsoft 365, and basic networking (DNS, DHCP, VPN)

• Associate’s/Bachelor’s degree or relevant IT certifications (preferred, not required)

Details:

• Contract through end of year (potential for extension)

• Onsite in Downtown Cincinnati, OH (occasional travel to nearby offices possible)

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact

[email protected]

.

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal .

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here .
• Virginia residents may access our state specific policies here .
• Residents of all other states may access our policies here .
• Canadianresidents may access our policies in English here and in French here .
• Residents of countries governed by GDPR may access our policies here .

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

• the individual’s skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.