Volunteer - volunteer services - hospital

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

SUMMARY OF JOB RESPONSIBILITIES:

Coordinator Volunteers ensures the continuation of the mission and values by demonstrating a superior customer service commitment while steering the flow of the daily activities related to assigned volunteer positions. The Coordinator facilitates efficiency of all tasks related to the volunteer office by assisting with the successful integration of volunteer services throughout the organization. The Coordinator provides support, direction, supplies, and feedback and maintains organization of projects associated to the enhancement and expansion of volunteer services.

This position monitors the weekly involvement and success of the St. Joseph Health Center Volunteers and SJHC Auxiliary by correspondence and communication. Will provide calls to active and inactive volunteers monitoring the volunteers satisfaction, participation and his/her effective presence as a volunteer within the organization. The Coordinator’s manner or communication should be timely, cooperative, and respectful which reflects that people are held with the highest regard.

QUALIFICATIONS:

• Minimum of two years experience in a health care setting.
• Volunteer experience preferred.
• Ability to supervise, coordinate, and evaluate volunteer services.
• Understands and can effectively communicate HMHP’s philosophy.
• Excellent interpersonal and communication skills.
• Ability to organize and develop volunteer personnel for both patient and organizational needs.
• Ability to manage a diverse group of individuals providing volunteer time.

EDUCATION :

• High school diploma or G.E.D.
• Bachelor degree in the field of Public Relations, Business Administration, Management or, related fields preferred

EXPERIENCE:

• Two (2) years office experience required.
• Previous experience in office supervision and in training others required.
• Must be proficient in Word, Excel and Microsoft Office.

KNOWLEDGE AND SKILLS:

• Has broad, fairly detailed level of knowledge of a specific area. Gather, organizes, verifies, composes, and/or analyzes data in the completion of several defined, multi-site procedures. Produces final output within established standards.
• This position will be flexible with the degree to which judgment and analysis must be exercised in planning, investigating issues, and evaluating alternative solutions to the challenges posed by the job. He/she deals with the nature of the decisions, the variety of problems, and how decisions are made in context of the typical requirements of the job.
• Makes decisions based on policy and/or consultation with co-workers/team members.Requires judgment in selection of alternative courses of action.May adapt standard principles to new or changed conditions.Solutions generally based on past precedent with some risk-taking involved in developing new approach.
• The job’s accountability for achieving results is dependant on the potential impact actions and Score Cards of Humility of Mary Health Partners.
• Actions and daily practices should reflect the core values and mission of St. Joseph Health Center, Mercy Health and Catholic Healthcare Partners.
• Impacts operation of work areaProvides information regularly to decision-making process.Has little or no responsibility for committing resources (financial or staff) in work area(s), but performs analyses and makes recommendations.
• The nature and frequency of interpersonal human relation’s skills required by the job varies according to the situations. The job requires cooperation and tact in meeting or influencing others by phone, correspondence, or personal contact.

PRINCIPAL JOB ACCOUNTABILITIES:

• Provides coordination to volunteers and auxiliary including a yearly review.
• Recruits, screens, and trains volunteers on a regular basis to meet the volunteer needs of the St. Joseph Health Center and the patients/families. Develops and implements volunteer orientation and training program(s).
• Assists in the preparation of the annual budget for volunteer and auxiliary areas. Strives to provide stewardship of funds.
• Provides support and continued education through volunteer meetings, events and in-services to ensure volunteers are informed of changes and industry trends. Facilitates communication with volunteers through monthly newsletter, Volunteer Advisory Council, etc.
• Assesses the need for volunteer services with the patient/family/caregiver and St. Joseph Health Center team. Assigns volunteers as appropriate. Provides feedback to volunteers as needed. Attends Team meetings for exchange of information.
• Assists the Manager in the evaluation of volunteers in a timely and appropriate manner. Maintains personnel file on each volunteer.
• Provide recognition to volunteers to enhance their volunteer experience.
• Maintains monthly statistics and reports as needed.
• Reevaluates volunteer and auxiliary program as necessary. Recommends changes to ensure an effective volunteer program.
• Provides information to individuals and community groups about St. Joseph Health Center volunteer services and other aspects of SJHC operations as needed.
• In concert with Manager of Patient Liaison, facilitates community education events and Speakers Bureau.
• Works collaboratively with key St. Joseph’s Health Center staff, as needed, in the budget preparation for program development. Actively participates in organization-wide quality management program.
• Provides appropriate volunteer assistance for SJCH.
• Implements, supervises and maintains youth volunteer program.
• Promotes positive employee relations and guest relations.
• Writes monthly volunteer and auxiliary newsletter.
• Assists in the supervision of the Volunteer Advisory Council.
• Assists all Directors and Managers as requested.
• Performs other duties and responsibilities as assigned.
• Helps establish schedules of volunteers required for different positions.
• Assists with the organizing and maintaining projects associated with the volunteer department.
• Assists with setting up timelines associated with volunteer projects.
• Make follow up phone calls and correspondence for individual volunteers as needed.
• Assist with community projects by assisting with correspondence, phone calls and scheduling meetings.
• Sends follow up volunteer surveys out.
• Maintains mandatory education and TB records.
• Assists with development and maintains volunteer policy and procedure manual.
• Assist with setting office atmosphere conducive to volunteer projects.
• Oversees the accuracy of the daily tasks of the volunteer office i.e. mailings, collating, mail and flower deliveries.
• Assist with orientation and training aspects for new volunteers.
• Assists with records reflecting volunteer hours.
• Assists with maintaining the satisfaction, participation and effective presence of the volunteer within the Health Center.
• Assist with recognition programs for volunteers.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What We Offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]