Certified Medical Assistant - Primary Care (Toledo)

Zepf Center has been serving the Lucas County community for over 50 years. We are the leading provider of behavioral health and substance use disorder services in Northwest Ohio. Services include adult and child psychiatric, substance abuse, case management, residential, Crisis Care, and therapy programs, as well as career development and wellness services. Zepf Center also offers primary care medical services to our patients to contribute to their continuum of care. Zepf Center is a trauma-informed agency and environment for both patients and staff.

General Summary:

• The Medical Assistant will be responsible for performing traditional Medical Assistant duties, including vital sign measurements, administering treatments, following up on patient referrals, obtaining prior authorizations and maintaining electronic health records.
• This role will also be responsible for assisting with front desk operations, managing appointment scheduling, answering phones, and ensuring a positive patient experience from check-in to check-out.

Hours: Monday - Friday; 8:30am - 4:30pm

Essential Duties and Responsibilities:

• Perform routine clinical tasks, including taking and recording vital signs, administering injections, and assisting with minor medical procedures.
• Prepare examination rooms, ensuring cleanliness and stocking necessary supplies.
• Assist healthcare providers in patient examinations, treatments, and minor procedures.
• Collect and prepare laboratory specimens, as well as perform basic laboratory tests.
• Update and maintain accurate electronic health records (EHR) for patient encounters.
• Educate patients on medications, procedures, and post-visit care instructions.
• Follow up on patient referrals to specialists, ensuring timely appointments and communication.
• Obtain prior authorizations for prescribed medications, procedures, or diagnostic tests.
• Retrieve and update patient records, ensuring data accuracy and completeness.
• Collaborate with healthcare providers and support staff to maintain efficient clinic operations.
• Maintain confidentiality and adhere to HIPAA guidelines in handling patient information.
• Manage front desk operations, including answering phones, scheduling appointments, and greeting patients.
• Coordinate and prioritize appointment schedules to optimize patient flow.
• Assist in the completion of new patient paperwork and ensure accurate record-keeping.
• Respond to patient inquiries, providing information about clinic services and policies.
• Perform other duties as assigned.

Specific/Individual Competencies:

• Professional approach with all consumers and contacts within and outside the Center.
• Abides by agency and/or professional code of ethics.
• Strives to continuously improve own and agency operations.

Organizational Competencies:

• Demonstrate knowledge of the agency mission, vision, goals and philosophy as well as the policies and procedures.
• Strives for high client satisfaction by providing leadership and/or assistance to coworkers and clients through the integrated care process.
• Demonstrate consistent professionalism.
• Demonstrate teamwork.
• Abide by the agencies and/or professional code of ethics.

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