National Account Service Coordinator

Job Description

Job Description

Description:

Kanawha Scales & Systems , a division of American Equipment Holdings, is one of the leading Industrial Weighing solutions providers in the United States. Over the years, our ability to grow and set ourselves apart from the competition is the result of a tried-and-true philosophy – take care of our customers and take care of our people.

We also believe that our people matter, which is why we are committed to providing our team members with competitive wages, attractive benefit offerings, and abundant training offerings. As one of the fastest growing companies in our industry, new opportunities are regularly available that enable our team members to develop, grow, and pursue their career passions.

Description

Kanawha Scales & Systems, LLC, a world leader in the weighing and automation industry, is looking for someone like you to join their team as a Regiona l Accounts Service Coordinator .

The National Accounts Service Coordinator receives and manages scale repair requests from customers nationwide. The Service Coordinator organizes resources and coordinates with stakeholders (the customer, technicians, office staff, and suppliers) to efficiently and effectively handle all day-to-day and week-to-week flow of events. This is key to ensure we always continue to provide the customer with the best possible service. A successful service coordinator will enable the organization to anticipate workflow requirements, apply resources, and accomplish our short- and long-term objectives. We strive to accomplish our work on the first attempt with zero return trips for the same issue.

Duties and Responsibilities

• Field all service-related phone calls/emails and efficiently schedule technicians to complete all required service work within customer specified timeframes
• Create jobs and schedule in ERP system to be ready for technicians in the field
• Confirm vendors have all necessary parts available before going to a job site
• Communicate with all stakeholders and respond in a prompt and professional manner. Stakeholders include customers (existing and new), suppliers, and our team.
• Daily review of all open jobs and update statuses accordingly
• Enter and maintain accurate service activity notes in ERP including but not limited to client and vendor communication, shipping information, any other item related to a specific job
• Posting of parts shipped and/or used on service orders. Must be done the same day they were shipped or the day the paperwork was received showing parts were used.
• Replenishment of parts in vendor parts kits immediately upon use
• Perform activities with a proper balance of urgency and diligence.
• Manage customer scale information in database.
• Support other service coordinators as needed
• Additional relevant duties may be assigned.

Qualifications

Required Skills/Abilities

• Strong communication skills both orally and written
• Attention to detail
• Sense of urgency
• Forward thinker
• Effective Multi Taker
• Organized and able to handle heavy volumes and pressing deadlines
• Strong computer skills including ERP systems and Microsoft Office (all applications)

Qualifications include:

• Education: High school degree
• Service-related background
• Ability to work overtime as needed

Personal Characteristics

• Leads by example
• Natural ability to converse with customers and vendors
• Team player willing to help out in any capacity when needed
• Experience
• 5 years of experience in industrial services or closely related business preferred.

Working Conditions

The nature of the industrial weighing business is 24/7/365 and the service coordinator must commit to a demanding and highly responsive position. This is a full-time position and typical hours are M – F, 8:00 am to 5:00 pm.

Physical Requirements

The work environment is open-air cubicles among a number of other National Accounts team members. There will be prolong periods of sitting and working at a computer and answering incoming calls. Occasionally you may need to lift incoming or outgoing shipments of approximately 15 lbs.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What we offer:

We offer competitive compensation and benefits package, including health insurance, retirement plans, and paid time off.

• Cigna Health Insurance (Kaiser in CA)
• FSA & HSA healthcare employer contribution
• Critical Illness, Accidental, and Hospital Indemnity Plans
• Dental and Vision Plans
• Company paid STD & LTD Disability Insurance
• Educational and Tuition Reimbursement
• Maternity (12-wks) and Paternity leave
• Employee Assistance Program
• Basic & Voluntary Life AD&D
• 4% 401K Employer Match, with 6% of your Contribution
• Company Paid Time Off (PTO)
• Company provided PPE
• Discounts on products and services
• Opportunities to network and connect

American Equipment Holdings is an organization of leading overhead crane and hoist, industrial weighing, and below-the-hook service providers in the United States. Together, our companies provide comprehensive solutions for everything related to customers’ overhead crane and hoist, rigging, and weighing and measurement needs, including OSHA mandated inspections, preventative maintenance and repair field services, parts, engineering, ISO certified fabrication, new and replacement equipment, automated systems, system modernizations and training. American Equipment Holdings is one the largest and fastest growing companies in our space with more than 800 dedicated team members that serve thousands of customers throughout the United States.

Our Commitment to Inclusion & Belonging:

At American Equipment Holdings, we are dedicated to engaging with the widest possible range of talent. We believe that diverse perspectives drive innovation and engagement, enabling us to attract creative individuals and develop exceptional products, services, and solutions. We encourage all qualified candidates to apply. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Proof of right to lawfully work in the United States required.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Compensation details: 22-25 Yearly Salary

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