Outreach Liaison

Title: Outreach Specialist

Reports to: Youth Program Manager

Location: Type: Non-exempt

Wage: $39,000.00 to $43,000.00 a year

Location: Cleveland, OH

EXPERIENCE EXTREME CUSTOMER SERVICE

About the Company

Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented, well-trained people positioned for tomorrow's jobs. Our innovative approach to delivering services, passion for the work we do and commitment to ongoing quality have defined over three decades of exceptional results.

Our people feel they are part of something way bigger than just a job. We commit to delivering Extreme Customer service in order to provide outstanding outcomes for the people and businesses we serve.

Your Impact

Do you enjoy networking and establishing relationships? In this role, you will have the opportunity to develop and implement strategic outreach methods while assisting local businesses with talent acquisition. You will serve as a liaison for establishing and cultivating relationships with, but not limited to, participants, employers, and community agencies.

Primary Objectives of Position: The Outreach Coordinator is responsible for establishing and cultivating relationships with participants, employers, and community agencies to achieve project enrollment goals. This position also provides administrative support to project leadership in a variety of areas including Human Resource assistance, training documentation, procurement documentation, accounts payable functions, purchase order request, routing correspondence and reports.

Your Responsibilities:

• Ensure that customer files and records are maintained in accordance with legal requirements and Company policies and procedures.
• Acquire and maintain knowledge of market research tools and trends within the industry and/or sector to appropriately guide and direct career seekers.
• You will conduct outreach presentations as needed to a wide range of audiences.
• You will identify, develop, and implement strategic outreach and recruitment opportunities to ensure appropriate quality and quantity of talent is available to meet employer needs.
• Connect career seekers to applicable open positions to result in long term employment.
• Connect career seekers to opportunities for training and development as well as any other career center services to they may qualify for.
• You will assist in all aspects of talent acquisition for local businesses including screening and assessing candidates for technical and soft skills to assess suitability and fit for assigned positions.
• You will contact participants and/or employers on a regular basis to verify and document placement and retention in placed employment.
• This may require an evening work schedule. Alternative hours.
• You will assist individuals with the understanding and completion of program enrollment.
• Conduct eligibility assessments as applicable.

Requirements

Education : High school diploma or GED, and 1-2 years of experience in a Workforce environment or coordination/planning experience. AA or BA preferred.

Experience : Significant demonstrable experience in business-to-business marketing or work in a community-based organization.

Skills/Abilities : Ability to clearly and concisely communicate with staff and leadership via presentations, in person, telephone, written and oral. Excellent verbal and written communication skills including ability to do public speaking and conduct training sessions.. The ability to maintain confidentiality is a must.

Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage.

Living Dynamic

We believe that every role matters and that every customer, both internal and external, should feel empowered to be the best that they can be. Dynamic Workforce Solutions is a place where passion meets purpose and results in excellence.

Diversity is at the heart of our business. It is key to our people's passion for serving individuals and communities who seek to build a stronger workforce. We strive to create a work environment that provides all our team members with equal access to information, development, and opportunity. Furthermore, our commitment to diversity and inclusion is deeply rooted in the values instilled by our Four Cornerstones and commitment to Extreme Customer Service. We recognize that differences in age, race, gender, nationality, sexual orientation, physical ability, thinking style and background bring richness to our work environments. Such differences help us connect better with the workforce development needs of people we serve in our communities. We believe that attracting, developing, and retaining a base of employees that reflects the diversity of our customers is essential to our success.

Equal Opportunity Employer

Dynamic Workforce Solutions is an equal opportunity employer/program and auxiliary aids and services are available upon request to individuals with disabilities.