Permanent- Director of Patient Experience

***CURRENTLY OFFERING AN UP TO $15,000 SIGN-ON BONUS & $5,000 RELOCATION ASSISTANCE***

Annual Salary: $104,540 - $151,444 + up to 10% bonus annually (after first year complete year) (dependent upon experience)

Job Summary:
This role is accountable for ensuring organizational compliance with all applicable regulatory, accreditation, and reporting standards, including but not limited to The Joint Commission, CMS, and state and federal requirements. The Director serves as the organizational lead for quality oversight, performance improvement, patient safety, infection prevention, and high reliability principles, ensuring these disciplines are fully integrated into daily operations and clinical practice

Profession : Leadership

Specialty : Director of Patient Experience

Location : Lima, OH

Start :4/27/2026

Shift Times : 8:00 AM - 5:00 PM

Duties

• Provides strategic leadership for quality and patient experience by establishing a clear vision that aligns regulatory expectations, organizational priorities, and patient-centered care principles. Translates strategic objectives into actionable goals, performance metrics, and improvement initiatives. Ensures alignment between departmental work and health system wide strategic priorities.
• Proactively identifies quality performance gaps, regulatory risks, and patient experience opportunities. Develops policies, standards, and workflows that support consistent, compliant, and high-quality care delivery. Leads initiatives with a focus on sustainability, standardization, and measurable outcomes.
• Builds commitment across multidisciplinary teams to advance quality and patient experience goals. Leads change initiatives that require collaboration across clinical and operational departments, addressing resistance constructively and reinforcing accountability for results.
• Establishes clear expectations for quality performance, regulatory compliance, and patient experience outcomes. Monitors performance trends, evaluates effectiveness of improvement initiatives, and holds individuals and teams accountable for meeting established goals.

Experience

• Proven experience in healthcare management or administration with a focus on patient experience or quality improvement.
• Demonstrated knowledge of medical management principles and healthcare regulations.
• Familiarity with accreditation processes such as JCAHO standards.
• Strong leadership skills with the ability to manage diverse teams effectively.
• Experience implementing patient-centered initiatives that resulted in measurable improvements.

Requirements:

• Bachelor's degree in nursing, healthcare administration, or other healthcare-related field. - [REQUIRED]
• Master's degree. - [HIGHLY PREFERRED]
• Candidates with a degree in a health care profession must have an active Ohio license. CPHQ certification, LEAN/Six-Sigma, project management or other applicable improvement methodologies. - [HIGHLY PREFERRED]
• Minimum of three years quality improvement experience. - [REQUIRED]
• Prior leadership/management experience. - [REQUIRED]
• Seeking a candidate who is an RN with at least five years of leadership and quality experience. - [REQUIRED]
• Must have strong leadership, critical thinking and problem-solving skills. Must also have exceptional interpersonal skills including the demonstrated ability to persuade through consensus-building, accomplish difficult tasks through others, and the ability to interact effectively with all stakeholders.

Benefits :

• Competitive Benefits
• Tuition Reimbursement
• Retirement Packages
• Generous Paid-Time Off

N01

Reach me at: (609) 262-7066/[email protected]

Pacer Staffing

Pay: Up to $151,444.00 per year

Application Question(s):

• Are you an RN with at least five years of leadership and quality experience?

Education:

• Bachelor's (Required)

Experience:

• LEAN/Six-Sigma, project managemen: 1 year (Required)
• Quality improvement: 3 years (Required)

License/Certification:

• CPHQ certification (Required)

Work Location: On the road