Service Advisor
Job Description
Job Description
**Job title: Service Administrator
**
**Duration: 12 Months (Temp to Hire)
**
**Location: Hubbard, OH 44425
**
**Manager Notes:
**
This role involves a wide range of responsibilities, including answering customer phone calls, dispatching service calls, coordinating repair and scheduling needs with the onsite team, and processing invoices for completed repair orders.
The ideal candidate must be highly organized, possess strong communication skills, and work effectively in a team-oriented environment. During the vetting process, please ask candidates about their experience collaborating with team members, handling customer phone calls, and managing multiple priorities in a fast-paced setting.
**Top 3 Skills you are looking for:
**
Customer Focused
Prioritize Safety
2-4 Years Experience in Automotive industry; preferably diesel.
**Job Summary:
**
- Serves as first point of contact with customers to promote quality customer service and assist with increasing business within the branch location
**Key Responsibilities:
**
- Serves as the first point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
Assesses customers’ needs and gathers pertinent information Creates basic work orders in appropriate systems Provides some status updates to customers, as requested
**Education, Licenses, Certifications:
**
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
This position may require licensing for compliance with export controls or sanctions regulations.
**Experience:
**
- - Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.
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