Customer Service Representative / Entry

Job Description

Job Description

We are hiring - Customer Service Representative!

About the Role

We’re looking for a Customer Service Representative to join our growing team. This role is responsible for processing and tracking customer orders, coordinating with internal teams, and ensuring smooth delivery and excellent service to our customers.

What You’ll Do

• Process customer orders accurately in JDE (product, quantity, shipping, etc.)

• Communicate with customers and sales teams on order status, pricing, and issues

• Coordinate shipments and schedules with internal departments

• Maintain accurate documentation and ensure SOX compliance

• Resolve inquiries about shipments, shortages, overages, and quality

What We’re Looking For

• Bachelor’s degree in Business Management or related field (Sales/Marketing preferred)

• 5+ years of customer service experience, preferably in manufacturing

• Experience using JDE or ERP systems (SAP preferred)

• Strong skills in Excel, data entry, and communication

• Organized, detail-oriented, and proactive

Preferred Skills

Customer support, call center, inbound calls, order processing, supply inventory, and building materials knowledge.

Why Join Us

Be part of a supportive corporate team that values collaboration, accuracy, and customer satisfaction. Great opportunity to gain solid experience and potentially continue long-term.

Job Type & Location

This is a Contract to Hire position based out of Toledo, OH.

Pay and Benefits

The pay range for this position is $20.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Toledo,OH.

Application Deadline

This position is anticipated to close on Nov 17, 2025.

h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.