Insurance Customer Service Representative

Job Description

Job Description

Our growing firm is seeking an organized and friendly account manager to play a strategic role on our team. You’ll be responsible for answering any client questions or concerns about coverage, policy changes, and billing deadlines. Our ideal candidate will be able to provide an excellent customer experience and demonstrate a basic understanding of our insurance products. If you are a strong communicator with strong attention to detail and have an interest in growing your career in the insurance industry, we’ll train you up on the skills you need to succeed in this role. Can’t wait to get started? Apply to join the team today! Compensation:

$68,000 - $85,000 yearly

• Gather all documentation needed for reporting a claim and contact an adjuster to process it against a current policy
• Communicate regularly with key industry reps regarding industry standards, insurance products, current rates, coverages, insurance policies, and carriers so that you are always ready to help clients, underwriters, sales representatives, account executives, and the rest of our service team understand and address new rules and policy updates
• Assist with the renewal process and any policy updates by providing competitive quotes
• Record any policy updates or changes on customer accounts by tracking them in our book of business and communicating with clients to explain any updates to their coverage
• Answer clients completely on policy or billing questions including explanations about their coverage or rate adjustments to ensure total understanding

• Follow up skill, written and verbal communication skills and problem-solving skills are a must in this role
• Must have active insurance license in your state or must be willing to get licensed in 90 days
• Associates or Bachelor’s degree required, or commensurate insurance industry experience
• Applicants must have basic computer skills and be able to use Microsoft Office Suite (Word, Excel, PowerPoint, etc.)
• Insurance experience as an insurance agent or other position is highly preferred but candidates with the appropriate skills should still apply, training is provided

We attract a select group of leaders, enterprises, and high achievers eager to jumpstart their sales careers with a fast-paced, stable, and international company. We call that select group Business Athletes that thrive in a positive, advancement-focused culture.