Executive Communications Manager - Consumer Banking

Job Description

We're looking for a rock-solid communicator who can think like a strategist, speak like a storyteller, and write like a pro – someone who can sit at the table with senior executives, turn complex ideas into clear narratives, and partner directly with our partners to shape how we talk about what's next.

As a Communications Manager within Consumer Banking, you will serve as a strategic partner to the Head of Deposits 2.0 and senior leaders across Consumer Banking. You will help lead communications that bring the Deposits 2.0 strategy to life, own messaging for the Deposits 2.0 business and is responsible for developing and executing high-impact communication strategies that articulate our priorities, celebrate innovation, and enhance visibility of Deposits 2.0 leadership. In addition, you will have deep experience in executive communications, a strong understanding of the financial services and product landscape, and the ability to simplify complex ideas into compelling narratives that inspire and inform. 

 

Job responsibilities

• Develop and execute strategic communication plans that align Deposits 2.0 objectives with the broader Consumer Banking strategy.
• Craft clear, high-quality materials including executive speeches, presentations, internal memos, and event scripts for senior leaders.
• Partner closely with senior executives to shape and deliver messages that engage employees, peers, and stakeholders across the firm.
• Lead the planning and coordination of internal speaking opportunities, leadership forums, and employee engagement events such as but not limited to, town halls, market visits, senior leaders conferences.
• Collaborate with Consumer Banking Leadership, Communications, and other functional partners to ensure message alignment and amplification across channels.
• Serve as a trusted advisor to the Head of Deposits 2.0, providing expert counsel on tone, storytelling, and communication strategy.
• Identify opportunities for thought leadership and elevate Deposits 2.0’s voice across internal platforms.
• Translate complex product, technology, and data concepts into accessible, business-focused messages for a variety of audiences.
• Measure and assess communication effectiveness and evolve strategies to improve impact and engagement.
• Stay current on industry trends, competitor activity, and regulatory developments to inform strategic messaging.

 

Required qualifications, capabilities, and skills:

• Bachelor’s degree in Communications, Public Relations, Journalism, or a related field.
• 7+ years of experience in executive communications
• Preferable experience in financial services, consumer banking, or technology-driven businesses.
• Exceptional writing, editing, and verbal communication skills with a strong eye for detail and storytelling.
• Demonstrated experience developing and executing communications that lead business alignment and cultural engagement.
• Proven ability to partner with senior executives and provide strategic counsel in a fast-moving environment.
• Strong organizational and project management skills, with the ability to manage multiple high-priority initiatives.
• Deep understanding of deposits, payments, and digital product ecosystems is highly desirable.
• Proficiency in Microsoft Office Suite and collaboration tools.
• Recent writing samples required.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.