Supervisor, Service Contracts and Inside Sales Support

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Join a high‑impact team supporting our Life Sciences Service organization! We’re looking for a motivated and collaborative Supervisor, Inside Sales, to lead a team responsible for service agreement quoting, inside sales processes, and continuous operational improvement.

In this role, you’ll guide a team of inside sales professionals, streamline contract management processes, and partner closely with strategic accounts, marketing, and field operations. You will coach and develop team members, drive lean improvements, and ensure customers receive timely, accurate, and profitable contract quotes that support overall revenue goals.

What you will do as Supervisor, Service Contracts and Inside Sales Support

• Lead and support a contract inside sales team, ensuring goals for renewals, new contracts, profitability, and on‑time quote delivery are met.
• Strengthen and optimize the service contract quoting process and drive improvements using lean principles.
• Partner with strategic accounts, marketing, and cross‑functional teams to support growth initiatives and operational excellence.
• Review and refine contract terms and pricing to ensure compliance and accuracy.
• Train and develop new and current team members, fostering an engaging, collaborative, and high‑performance work environment.
• Generate and manage quotes for billable service or parts, conduct customer follow‑up, and identify upsell opportunities.
• Collaborate with service support and customer operations teams on contract activation, reporting accuracy, and monthly alignment meetings.
• Lead employee engagement initiatives that promote communication, collaboration, and retention.

The Experience, Skills and Abilities Needed

Required:

• Bachelor's degree in Business or related field required
• Minimum 5 years of B2B (business-to-business) sales leadership experience

Preferred:

• Experience with Lean/continuous improvement methodologies preferred

Other:

• Strong communication and presentation skills; comfortable working with all levels of the organization
• Ability to coach and develop talent, solve problems quickly, and make data‑guided decisions
• Highly organized, able to manage multiple priorities, and committed to delivering excellent customer and team support
• Proficiency in Microsoft Office (Excel, PowerPoint, Word)

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:

• Base Salary + Corporate Bonus Program
• Paid Time Off + 9 Corporate Holidays Per Year
• Excellent Healthcare, Dental, and Vision Benefits
• Healthcare and Dependent Flexible Spending Accounts
• Long/Short Term Disability Coverage
• 401(k) with a Company Match
• Parental Leave
• Tuition Reimbursement Program
• Additional Add-On Benefits/Discounts
• Opportunities for Advancement in a Stable Long-Term Career

Pay range for this opportunity is $78,000 - $90,000 . This position is eligible for bonus participation.

Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits

Open until position is filled.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit .

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.