IT Support Analyst

Description

Based out of this client's cleveland office location, they are looking to provide a point of contact for end-users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely, accurate, professional and with a “client service attitude” fashion and provide end-user assistance where required.

Duties and responsibilities

• IT support line

o Answer all calls on the IT support line, create service tickets and assist IMCD users to solve their problems. Escalate issues to other specialists within the group as required.

• IT Support via TopDesk

o Respond to all incidents and work requests as received via incident management tickets. Respond to end user within 12 hours and resolve incidents as expediently as possible. Provide users with an update every 24-36 hours for lingering tickets. Close tickets within 24 hours of a resolution with the appropriate information and time spent on the incident.

• Computer / Printer setup

o Setup new Desktops, Notebooks and Printers. Trouble shoot application errors, viruses, and Operating System issues. Transfer and escalate incidents to manufacturers or suppliers in a timely manner.

• Cell Phones

o Setup new units, repair or replace troubled units.

o Track the asset and maintain programs to distribute and display

• General IT support

o As assigned by IT Management

o AD/App MACDs as accessible to this individual

o Unpacking, moving and disposing of IT hardware and equipment

Qualifications/Competencies

• Community College or equivalency required.

• Ability to troubleshoot user computer hardware following profession best practices

• IOS/Android knowledge beneficial

• Possess an extensive knowledge of Microsoft Office and Office like Microsoft Applications and Operating Systems experience beneficial in JDE, AX, SFDC, Qlik, Excel Macros,

• Experience with networking protocols and solutions especially Cisco/HP/Fortinet would be beneficial

• COMPTIA+ preferred

Working conditions

• 40 hours per week, Monday to Friday, 8:30AM to 4:30PM EST.

• Schedule changes must receive prior approval to accommodate support windows.

• Some evening and weekend work may be required.

• Ability to lift and move hardware/packages up to 20kgs.

• Some weekend or after-hours work required from time to time.

• Limited to no travel expectations.

Additional Skills & Qualifications

-COMPTIA+ is nice to have

-Jira is their ticketing system-nice to have

-Being able to support the west coast on their time as well

Job Type & Location

This is a Contract position based out of Westlake, OH.

The pay range for this position is $25.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Westlake,OH.

This position is anticipated to close on Jun 20, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.