Service Manager

About Us At Southeastern Equipment, our mission is simple: to help our customers win. Whether theyre building roads, developing land, or maintaining infrastructure, were here with the equipment and expertise they need. Were passionate about what we doand were looking for a Service Manager who shares our values: Hustle, Thoughtful, Passion, and Customer Focus. What Youll Do As our Service Manager, youll be the front line of our service departmentleading the charge to deliver top-tier support for our customers and equipment. From managing technician schedules to ensuring clear communication and timely service completion, youll keep everything running smoothly. Your Day-to-Day Might Look Like This: Leadership Team Management Lead and mentor a team of Service Technicians Run effective meetings, track performance, and make sure training requirements are met Handle scheduling, time management, and safety programs Foster strong cross-departmental communication Customer Service Excellence Greet customers and actively listen to their concerns Keep customers informed about service timelines, updates, and repairs Ensure every interaction exceeds customer expectations Scheduling Workflow Coordination Assign work to techs based on skillset and availability Reduce downtime and ensure efficient task allocation Communicate job status updates with customers and team Documentation Invoicing Maintain detailed service records and equipment histories Create work orders, estimates, and invoices Ensure standards like 3C and Machine Service Protocols are followed Parts Inventory Oversight Partner with the parts team to secure necessary components Track supply usage, reorders, and returns Ensure parts are properly billed or returned Accountability Metrics Youre the go-to person for key service department goals: Days to Close Department Revenue vs. Budget Performance Reviews Labor Efficiency 5S Standards What You Bring to the Table High school diploma or equivalent (technical training is a plus!) Prior experience in construction equipment service or a related industry Strong leadership, customer service, and communication skills Working knowledge of parts, service processes, and inventory systems Ability to lift/move up to 50 lbs occasionally Valid drivers license; willing to become forklift certified Bonus Points If You Thrive in fast-paced environments Love solving problems and improving systems Are comfortable juggling tasks, people, and priorities Travel Requirements Minimalless than 10% annually. May vary during initial training. Why Southeastern? Because were not just offering a jobwere offering a place where you can grow, lead, and make a difference. Youll work with a team that values innovation, supports professional development, and celebrates wins big and small. Equal Opportunity Employer We are proud to be an Equal Opportunity/Affirmative Action Employer. We value diversity and are committed to creating an inclusive environment for all employees. Ready to Help Our Customers Win? Apply now and take the next step in your career with Southeastern Equipment!