Director of Operations

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Organization Summary

Averon is a joint venture between CVS Health and Cardinal Health with a vision of transforming the landscape of biosimilars and simplifying the channel for specialty products. Our mission is: together, we will lower the cost of specialty products for our customers.

Position Summary

Reporting directly to the General Manager (GM) of Averon, the Director of GPO Operations plays a pivotal and strategic role within the organization. This position carries full responsibility and accountability for the development and execution of all operating processes essential to delivering high-quality services.

A key responsibility of the Director is to ensure consistency in operational procedures, promote efficient workflows, and conduct regular evaluations to identify opportunities for ongoing improvement. The Director is responsible for creating, tracking, and reporting important success metrics to leadership, ensuring clear communication and alignment with the organization's goals.

In addition to these core duties, the Director will be responsible for identifying, securing, and managing operations related to strategic partnerships. These partnerships are critical for driving enterprise value and delivering competitive advantages that benefit both customers and the business.

As the leader of GPO Operations, the Director must demonstrate strong business acumen, executive presence, and exceptional customer engagement and presentation skills. The ability to recognize emerging trends, provide informed guidance regarding their impact, and propose actionable solutions to seize new opportunities is essential. Furthermore, the role requires influential leadership capabilities, including the ability to lead and affect change across groups without direct reporting lines, and to interact effectively at all organizational levels.

Location - Fully remote

Expectations

• Ability to apply advanced knowledge and understanding of GPO concepts, principles, and technical capabilities to manage a wide variety of projects.
• Define and develop policies and procedures for the GPO operation’s team.
• Define and develop metrics on measuring outcomes and what is success.
• Work on or lead complex projects of large scope.
• Understand current GPO operational processes and be able to adapt to support future growth.
• Manage, support and mentor less experienced colleagues.

Responsibilities

• Oversee the development, implementation, and continual improvement of Operations strategy by leveraging expertise in the specialty pharmaceutical market and GPO operations.
• Support cross-functional teams to refine operational processes and technology solutions for Wholesaler Contract Load, Contract Alignment, and Membership Management (including roster management, manufacturer notifications, participant contract performance, etc.).
• Stay informed about competitors and identify areas for unique positioning.
• Collaborate with other departments to determine necessary changes to processes and technology, then create and deploy effective solutions.
• Supervise all aspects of the GPO operating model and team, ensuring efficient and productive workflows.
• Develop metrics, dashboards, and reports to track performance and keep senior leadership informed.

Qualifications

• Experience :
• Targeting 5+ years of relevant professional experience.
• 5+ years of leadership and team management demonstrated, including supervision of direct reports.
• Experience with pharmaceutical Group Purchasing Organizations (GPOs) and strategic partnerships.
• Firsthand knowledge of specialty pharmaceutical manufacturers and trade concepts.
• Strong understanding of GPO operations, including work with Manufacturer partners and Wholesalers.
• Proven entrepreneurial skills in strategy development and team building.
• Solid grasp of pharmaceutical distribution systems.
• Successful history leading cross-functional teams and managing complex programs.
• Technical Skills :
• Advanced Microsoft Office Skills (Excel, PowerBI, MS Teams, SharePoint, etc.).
• Proficiency with Contract Management software (willingness to learn).
• Analytical Skills :
• Proven ability to efficiently and effectively use advanced analytical skills to gather insights and data from multiple platforms to support business analyses.
• Soft Skills :
• Demonstrated ability to manage multiple workstreams.
• Strong collaborator with solid communication skills.
• Customer service, problem-solving, and analytical skills.
• Strong attention to detail and process driven.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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