Customer Service Representative (remote)
Job Description
Responsibilities:
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements and skills
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
Recommended Jobs
Retirement Customer CARE Specialist
OPOC.us (One Point of Care) is seeking a full-time Retirement Customer CARE Specialist to join our Third-Party Administration team in our Worthington, OH location. We are looking for a positive,…
Assistant General Counsel
The Cincinnati Metropolitan Housing Authority (CMHA) is seeking a qualified and motivated Assistant General Counsel to join its Legal Department. This position provides comprehensive legal services t…
Central East Sales Territory Manager
ASGCO Manufacturing, Inc., a world leading conveyor equipment manufacturer, distributor and turn-key service provider of bulk material handling equipment, including; conveyor systems, conveyor compon…
Freight Dispatcher (Independent Contractor) — $1,800 to $4,500+ Weekly Potential
Freight Dispatcher (Independent Contractor) — $1,800 to $4,500+ Weekly Potential Employment Type: 1099 / Independent Contractor Location: Remote (U.S. Based Only) This is a performance-bas…
Board Certified Behavior Analyst (BCBA)
Job Description Job Description Harbor is seeking a BCBA to join the Port Sylvania ABA Clinic! This individual will assume clinical responsibility for ongoing treatment of clients utilizing behav…
Babysitter
We seek a caring babysitter for three energetic 2, 3 and 5 year old boys. The typical schedule runs Monday, Wednesday, Friday from 10:00 AM to 4:30 PM. There may be some variations depending on appoin…
Clinical Therapist: Child & Adolescent Group Services
BENEFITS AND SALARY The salary range for this position starts at $50,000 annually for full-time employees. At Bellefaire, we prioritize our employees and their wellbeing. We provide competitive…
Manufacturing Software Engineer, Intelligence Systems
ABOUT THE JOB As a Software Engineer in the Manufacturing Test organization, you will join a software development team tasked to ensure that we build quality products - in land, sea, and air. Yo…
FISCAM SME
Job Description Job Description Abou t Arcticom, LLC Offering a broad range of information technology solutions, Arcticom, LLC provides network and systems administration, enterprise architec…
Manufacturing Equipment Reliability Technician
A Day in the Life — Cincinnati, OH Sunrise over the Cincinnati plant. You step onto the floor, toolkit in hand. A conveyor needs calibration before first shift; a PLC flag hints at a sensor fault.…