Product Director, Trust and Security - Payments Assessments

Job Description

Help build products that protect customers from fraud and scams while supporting responsible growth. In this role, you will challenge traditional approaches and lead teams to deliver innovative capabilities that make a measurable impact.

As a Product director in Trust and security payments assessments , you lead product strategy and delivery for capabilities focused on keeping customers’ money safe and reducing fraud and scams. You partner across product, technology, data, and risk teams to remove barriers, modernize approaches, and deliver outcomes. You set a strong innovation culture by coaching teams and using insights to prioritize the work that matters most.

Job responsibilities

• Oversee the product roadmap, vision, development, execution, risk management, and business growth targets.
• Lead the product life cycle through planning, execution, and future development by adapting methods, managing risks, and delivering against targets such as cost, features, reusability, and reliability.
• Coach and mentor the product team on best practices (for example, solution generation, market research, storyboarding, prototyping, adoption strategies, and product delivery).
• Own product performance and invest in enhancements to achieve business objectives.
• Monitor market trends, conduct competitive analysis, and identify opportunities for product differentiation.

Required qualifications, capabilities, and skills

• Eight or more years of experience delivering products, projects, or technology applications.
• Extensive knowledge of the product development life cycle, technical design, and data analytics.
• Proven ability to influence adoption of core product life cycle practices, including discovery, ideation, strategic development, requirements definition, and value management.
• Experience driving change and managing stakeholders across multiple functions.

Preferred qualifications, capabilities, and skills

• Recognized thought leader within a related field.

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.