Crm account executive - state local government

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The Customer Workflows Solution Sales Executive will oversee State and Local Government market success of ServiceNow's CX, FSM, Source to Pay and related Customer Workflows solutions to Midwest State & Local Government (SLG) clients. (OH, IL, MI, TN, IN) These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

*What you get to do in this role: *

The Solution Sales Executive supports the strategy and solution win for Customer Workflows growth within SLG midwest territory. Responsibilities/activities can vary by solution area given coverage capacity.

• Drive net new opportunity and growth of Customer Workflows within territory

• Support Midwest SLG territory strategy and planning to improve vertical agreement, account use case targeting and execution

• Provide input and domain expertise to Core Regional Sales Leader and AE team during the account planning process based on territory strategy and recommendation

• Ensure recommendation to territory strategy and account planning is aligned with Now Value principles

• Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.

• Interlock with core Solutions Consulting & Customer Workflows Solutions Consulting on Capability Roadmap for feedback and agreement

• Coach core AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help drive net new opportunities and manage the sales cycle

• Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes

• Champion diversity and belonging to contribute to an open and inclusive environment

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

• Current location in Midwest with flexibility to travel across the region to attend internal/external events as needed

• History of achieving sales targets

• 7+ years knowledge and demonstrated success selling to SLG in OH, IL, MI, TN and IN.

• 3+ years knowledge and demonstrated success selling Customer Workflows related software solutions

• Demonstrated success closing new logos in SLED vertical

• Experience as a SLG Specialty Sales AE, SLG Core AE, or closely related SLED sales role

• Past success collaborating within matrixed sales environment

• Deep understanding of SaaS/Software Sales, SLG sales, and business sales processes

• Bachelor's degree in business, marketing or related discipline

• Travel required: 30-50%

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

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