Account Manager
Job Description
Job Description
We are looking for an Account Manager to support order administration and customer-focused account coordination in our Akron, Ohio location. This role centers on retrieving vendor orders from multiple online portals, entering accurate data, and keeping documentation organized in a fast-moving environment. The position works closely with major retail accounts and helps ensure issues are resolved quickly while daily priorities remain on track.
Responsibilities:
• Access vendor systems to retrieve incoming orders and confirm they are captured accurately and on time.
• Enter order details, tickets, packing slips, and related paperwork into internal records with a high level of accuracy.
• Coordinate with customer and vendor contacts to address order questions, discrepancies, and service concerns through completion.
• Maintain organized documentation of transactions, communications, and service actions to support efficient follow-up.
• Support account activity for high-volume retail partners
• Help strengthen service processes by identifying workflow improvements and contributing to consistent operating practices.
• Manage competing priorities in a fast-paced setting, especially during heavier workloads at the beginning of the week.
• Use available resources effectively to keep work flowing smoothly and meet quality and productivity expectations.
• Previous experience in accounting support, order processing, or administrative operations is required; additional experience is preferred.• Ability to navigate multiple vendor portals and online systems with minimal supervision.
• Strong data entry skills with close attention to detail and accuracy.
• Customer service experience with the ability to resolve issues professionally and efficiently.
• Comfortable working in a fast-paced environment with shifting daily priorities.
• Strong organizational skills and the ability to maintain complete and accurate records.
• Proficiency in basic office software and general computer applications.
• Effective communication skills for working with vendors, customers, and internal team members.
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