Business Service Representative

Job Description

Job Description

About Us:
A.M. Leonard is a leader in the horticultural tool and supply industry, dedicated to providing quality products and exceptional customer service. With over a century of experience, we are committed to innovative solutions that help our customers succeed. We are looking for an enthusiastic and driven Business Service Representative to join our team and contribute to our growing success in the horticultural industry.

Hourly Rate: $17.00 + Monthly & Quarterly Bonus Opportunities
Overview

Join a team where your voice matters and your relationship-building skills make a real impact. As a Business Service Representative at A.M. Leonard , you’ll be the personal connection behind our marketing efforts—bridging digital campaigns with real, meaningful conversations. Your work helps customers feel supported, understood, and confident choosing us over online-only competitors.
This role is perfect for someone who enjoys learning about the industry, thrives in conversation, values long-term customer relationships, and wants to play an active role in driving business growth. Business Service Representative is a salesperson in training. It is your first step into becoming a Strategic Account Manager!

What You’ll Do
Marketing Support & Lead Development

• Connect with prospects through outbound calls that complement our digital marketing campaigns
• Follow up quickly with marketing-qualified leads to keep momentum moving
• Reach out to existing customers with warm, timely conversations about seasonal products and promotions
• Add a personal touch to email campaigns with targeted follow-up calls
• Share customer feedback and insights to help shape future marketing strategies
• Introduce and promote our Pro+ Business Rewards Program
• Track lead quality and campaign results to support continuous improvement

Customer Relationship Building

• Create positive, memorable customer interactions that elevate the overall experience
• Lead consultative conversations to understand customer needs and challenges
• Recommend products and solutions that support seasonal planning and long-term success
• Build strong relationships with small to mid-size businesses that value personal service
• Serve as a knowledgeable resource by answering questions and offering expert guidance
• Represent A.M. Leonard’s commitment to exceptional service in every interaction

Order Support & Account Maintenance

• Accurately process inbound orders and assist with customer inquiries
• Route complex issues to the appropriate departments when needed
• Maintain accurate customer records and account details
• Support account setup, Pro+ enrollment, and basic troubleshooting
• Assist the team during peak seasons with order processing and customer communication

Performance Expectations
Marketing Outreach

• Lead Follow-Up: Contact marketing-qualified leads within 24–48 hours
• Campaign Execution: Complete outbound marketing campaigns on schedule

BENEFITS

We offer a high deductible health plan (HDHP), dental, and vision insurance. We contribute $60 per month to enrolled employees’ HSA accounts.

Employees and their dependents who are enrolled in our HDHP also have access to our employee health clinic where they can access healthcare for well and sick visits, immunizations, lab services, and more at no cost. Employees not enrolled in our HDHP can still have access to our employee health clinic for just $20 per paycheck. There are also prescriptions available through this clinic at no cost. Employees can also access quick, convenient, and no-cost healthcare in the comfort of their homes 24/7 through our telemedicine partner.

Employees also receive life insurance and short-term disability at no cost, and they have the option to purchase increased coverage through payroll deductions. We also offer long term disability, various Aflac plans, and a 401k plan with matching.

Employees receive paid time off from day one, including 80 hours of vacation time (prorated based on the start date for the first year) and 40 hours of personal time. After the first full year of employment, eight additional hours of vacation are granted annually.

Employees also enjoy the use of our free onsite gym and product discounts on our wide selection of horticultural tools and equipment.

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We will not sponsor individuals for employment visas, now or in the future, for this job opening. Relocation assistance is not available for this position, and this position is not open for remote work arrangements.

AM Leonard is an Equal Opportunity Employer for all, including minorities, women, protected veterans, and the disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities.

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