Business Quality Directors #IN1254

DESCRIPTION

Articulate and translate customers' expectations and requirements for quality to new and current products, supply chain and process improvement functions and coordinate implementation with various internal stakeholders. Direct and lead the development and maintenance of continuous improvement including Value Stream Mapping in support of defect-free processes that meet or exceed customer expectations and achieve business results. Lead the project selection and priority setting process in assigned areas. Lead the adoption or development of priority common processes, tools and individual capabilities for the Quality function supporting the local business goals and measures. Build constructive relationships with employees and other stakeholders, reinforce consistent application of company standards applying knowledge of employment and labor law, and Employee Relations. Lead, manage and deliver business initiatives focusing on continuous quality improvement via project completing and implementation using Six Sigma Methodologies including Define, Measure, Analyze, Improve, and Control (DMAIC). Lead quality assessments and audits focused on processes critical to customer and business success. Organize post-implementation exercises to identify strengths and opportunities for improvement. Develop employees in the delivery of quality functional excellence. Utilize Total Quality Management (TQM) principles and Cummins Operating Systems practices to assess performance, set strategies aligned with business needs, and create consistency of purpose for continuously improving products, processes, and services. Enable data driven proactive decision making to achieve zero defects and remove barriers to enable line of sight to customers. Develop clear roadmap for organizational changes to ensure a smooth transition and successful adoption of new strategies and/or processes applying Change Management Leadership techniques. Utilize quality tools and processes to ensure the quality management system is understood, implemented, maintained and demonstrates its ability to consistently and effectively provide products/services that meet requirements. Participate in the development and implementation of the vision and strategy for the Customer Quality organization, including definition of key performance metrics and goal tree initiatives. Interpret and manage action plans to close customer quality issues including product, supply chain or process related in order to improve customer satisfaction. Develop and use Customer Centric metrics and targets unique to the market or customer group that reflect right balance of customer expectations and business financial goals. Manage strong external relationships and coordinate external quality communications to major/selected OEMs, major/selected end users and all business units. Partner closely with the business market leaders, account leaders, and business unit quality leaders in customer messages and effectively communicate top customer quality issues.

RESPONSIBILITIES

Positions require a Master’s degree in Industrial, Systems or Manufacturing Engineering, or related field and 4 years of experience as a Quality, Service, Product or Manufacturing Engineer, Black Belt or related position. Alternatively, the employer will accept a Bachelor’s degree in Industrial, Systems or Manufacturing Engineering, or related field and 6 years of experience as a Quality, Service, Product or Manufacturing Engineer, Black Belt or related position. Experience to include: Continuous improvement including Value Stream Mapping; Project selection and priority setting process; Employee Relations; Six Sigma Methodologies including Define, Measure, Analyze, Improve, and Control (DMAIC); Quality assessments and audits; Total Quality Management (TQM) principles; Change Management Leadership techniques; Quality Systems Management; Customer focus translating customers’ expectations and requirements for Quality; Quality Strategy Development; Customer Centric Metrics.

QUALIFICATIONS

Start Date of Posting: 03/19/2026

End Date of Posting: 04/03/2026

Position Type: Remote

Location: Columbus, IN and various unanticipated worksites throughout the U.S.

*Annual USD Salary Minimum – Maximum $135,000 - $262,500

Job Quality

Organization Cummins Inc.

Role Category Off-site Remote

Job Type Exempt - Experienced

Min Salary $

Max Salary $

ReqID 2426073

Relocation Package Yes

100% On-Site No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit to know your rights on workplace discrimination.